Ex-Clearwire Employees, like you, have likely been screwed by Clearwire. Some of them are jackasses and rude to people (you should see the comments to submissions that get moderated).
For those Ex-Clearwire Employees (or current) who believe that Clearwire sucks, we have a place for you to discuss things:
http://www.clearwiresucks.com/clearwiresucksforum/viewforum.php?f=18
Don’t forget to use throwaway email accounts to register.
I’m an ex-IT guy, so not the thickest when it comes to computers and services, but I have never experience such a more dismal service as Clearwire’s.
I signed on December 2010 for “No Long Term Contract” account with Clear and a good rate, considering they through in a mobile 4G modem. “No Contract” for Clear means only the first, something you cannot see on their sites and supposedly “pops up” when you activate their modems. The problem is that it didn’t for me and I was told I hadn’t seen it. Of course, it’s always our fault, never theirs. It took 8 months to get a working modem. The first two Jemteks, or is it Gemtechs would not work properly and I have never been able to change the default password for the administrator, even with the last (old) Motorola modem they sent. They are simply ill-equipped to handle customer help.
About three months ago, Novemeber 2011, I noticed the speed going down, even though the modems have always been in the same place. It got so bad in December I could no longer use Oovoo, a Skype alternative, nor Skype. I work from home and a modest video chat once in a while shouldn’t hang.
Eventually the promised 3 to 5 meg speeds crawled to on an average 1.1, going as far low as 200K with sometimes faster upload speeds than download.
Clearly this is one company that has little future if it continues to throttle service like that rendering it inoperative. I’m a small business owner and will go to bat for the underdog but this one bit me back. I’m now forced to go back to Verizon and or Charter, two monopolies I care very little for and I’m very ticked off.
It’s a shame, 4G is the way to go but Clear and their sub-par technical support team is not the way forward. They are simply not worth the hassles. I have used close to 7 hours of my cell phone over a year on tech support, which yielded nothing. Stay away from them until they wisen up.
Nicolas Z
I was with Clearwire for 2 to 3 years and never had any late payment and when cancelling my service 4 days after I paid my bill. They informed me they do not give refunds for my un used portion of service, instead they would put in a future cancellation date. I said no way cancel me immediately. I do not trust you guys to cancel at a future date. Clearwire also told me not to turn in their equipment, I verified this statement with 2 separate representatives. I had a friend that cancelled her service and was charged for several months because she had not turned in equipment. The problem I have is all the stores in my town that used to be Clearwire are closed or I would just go there and make them take the equipment and give me a receipt for it……
In November of 2009 I signed up with Clear. Everything was going well until I took 30 minutes with a rep on the phone to participate in a customer survey. At that time I had no problems and in my words, “they were the best in all areas of service and equipment performance”. Then the next month, I kid you not, the customer service started to go down hill fast. I had problems with billing, they would turn off my service even days after I paid on line. They would charge me for services I didn’t authorize, they would over charge my credit card; and each time I would have to spend 30 – 45 minutes explaining my problem; then I was put on hold multiple times, transferred, put on hold again and then have to explain the issue over and over again, and sometimes to the same person, because of their lack of English skills they couldn’t understand me. So for each month for the past year I have billing and service issues EACH AND EVERY MONTH! I finally called and cancelled on the 2nd of the month January 2012 (the service stopped on the 1st) I was told not to send the equipment back because it was 2 years old and obsolete. They told me that I no longer owed them anything and we were done. Now everyday this week I get a call because they can’t get payment off of my debit card. “What for”, I asked. “I cancelled my account with you”. They said that I needed to pay a restocking fee when I return the equipment and I owe for the month of January because I did not cancel BEFORE January 1st. “It is a valid charge”, they said. Unbelievable!!!! They have the worst customer service of ANY COMPANY EVER!!! I cancelled and they are still managing to torment me. I went back to the company that I originally left to go to Clear. CLEAR IS REALLY A BAD BAD DEAL!
Donna P
The first year I had clearwire was alright, about 80% of the time I’d get the full 1.2 – 1.5 MB/s download speeds, the other 20% was around 600 – 700KB/s. Now, I’m getting 60kb/s 100% of the time. According to speedtest.net I’m getting 0.60mBits. That’s megaBITS, not bytes. Trying to talk to the customer service was no help, they told me that they have a network manager that will lower our download speed when traffic is high. I wasn’t aware they lower it to dial up speed where it takes 3 minutes to load a 1 minute youtube video. I tried to tell them that I joined clearwire with the advertised 1+ MB/s download speed, but they just told me it’s all in the terms of service that they can “manage” the network speed.
I’ve been seeing very recently that many others are experiencing this 60kb/s speed, I’m not sure what to do..