Bye, bye Clear! – User Submission by Pam S.

Just got off the phone, having booted Clear to the curb. While the confirmed no data caps, it took talking to 2 people to confirm they are throttling me for using Netflix. I am “one of the top 10% heaviest users in ATL metro area”…haha! I work 60 hours a week and am a full-time student. I was out of town for 2.5 weeks in Dec and 4 days in Jan. I live alone & my Mac is off most of the time. The bulk of my Internet surfing is via an iPhone. I don’t game… I surf news & blogs and stream the occasional show or movie. You’ve got to be kidding me…top 10%? What a joke.

Clear informed me they use a 3rd party “management service” to throttle & it’s not something they can control or fix. They claimed an hour off the internet would reset my speed, but if that’s the case, why did i just get online after a 15 hour absence & it take 22min+ to watch a 4 minute music video? Clear couldn’t explain. They also explained slow speeds at 2am due to network congestion & throttling being used to lessen the congestion. At 2am? On a Thursday? Really, Clear??

My speeds went from 12mbps in July (when I called to either get better speeds or leave) to .66mbps currently.

Good riddance to a company that’s doing poorly financially and has no money to back up their promised network & services. I never thought anyone could be worse than Comcast, but Clear has them beat hands down.

I’d rather have dial-up than deal with Clear again.

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Unfair Billing Practice – User Submission by Mallory D.

I was a Clear customer for 2 years. In December, one month prior to the end of my contract with Clear, I called to cancel my service.

The customer service representative told me to call back on January 19th to cancel so I wouldn’t be charged an early activation fee.

This morning at 6:00am, January 20th, not 6 hours after the 19th, I reviewed my bank statement online and my credit card had not yet been charged. While I was on hold with the customer service representative, they purposely charged my card for this month and said they couldn’t refund my money and that on February 19th my account would be closed.

The simple fact is, they had the power to NOT charge my account and did so anyway. Of course I will attempt to dispute the charge with my bank but I am complaining about the horrible customer service Clear has.

Do not do business with Clear. They are a terrible company and to make matters worse, all their customer service representatives are outsourced.

MSD

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God I love you guys – User Submission by Amy W.

Dear so and so,

I was a clearwire victim for about 9 months. I originally signed up for “on the go” usage to which I really only needed within a 50 mile radius of where I live. First off, I never actually received 4G speed. You remember the little yellow man that would appear when aol was popular back when Internet was in it’s infancy? Well, waiting for anything to connect was a lot like that, but MORE STUPIEDER. I never once was able to have “on the go” access. Moving my laptop from my bedroom to my living room caused major problems and delays. Oh, by the way, I live in a one bedroom apartment, so we’re talking about 12 steps here…just checked. Unfortunately, I don’t have the kind of schedule that gives the luxury of time to allow me to wait for my computer to do something or to spend the time with customer service repeatedly.

I had a serendipitous event whereby my debit card was cancelled by my bank due to potential fraud. Luckily, that was the way I paid them. So, I just stopped paying them, and have since moved on to using Verizon. Thus far, it seems to have been a better choice for me and much more affordable. However, I am now being harassed by their automated dialing system and get a recorded voice mail two to four times a day. It used to tell me that my account was past due, but they must have realized that I was completely current at the time my card became invalid and have since decided that they will send me some “we want you back” message with “exciting new offers.” HA! I wasn’t born yesterday people. I’ve been in abusive, codependent relationships before and I don’t think they deserve a second chance. The way I see it; they are in breach of contract. I paid for a service that I never got and they lied to me about being able to provide it, robbed me, and took advantage of me. I’m very grateful that I found this website so that I could vent and also realize that I’m not the only one.

This is predatory business behavior, and such a business should not profit for such behavior. I was looking for an address to mail a complaint letter because everything on their website involves calling an 800 number and talking to some poor soul that probably would not work for them if the economy wasn’t so bummed out. I’m glad I found you guys. Hopefully this company will either get their S&^%$ together or the greed that lead to such lack of service will consume those that sought to robe us. I am trying to give my useless piece of equipment back to them, but unfortunately the store that’s just down the street from where I live is gone. If you know of a place I can mail it to along with my complaint letter, that would be awesome.

Thank you so much for listening,
Amy W

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Abuse – User Submission by Angel C.

ABUSE

When I ordered Clear Home Internet and on the go Internet via customer service we were abused and deceived by the Clear web site and customer service

We were told that our address is “serviceable” at the time we placed the ordered via customer service.

At the time we installed the modem clear customer service and or tech support could not activate our account. There was a problem with the activation. We waited and checked our connection. I restarted our computer and checked the connection. Moreover, we contacted CLEAR customer support at 888-888-3113.

We were told serviceability and signal strength may be subject to environmental conditions plus, according to customer support one of the clear towers was down and we should wait. Also, we should install the modem near a window. We did so and still we could not connect and or activate service to the Internet.

I gave Clear the benefit of doubt and we waited for Clear to correct this tower issue.

Time has passed and because of no service we had no choice but to cancel Clear home Internet and on the go Internet. Simply we were in a non-serviceable area and we could not get our Internet services to work or activated. The cancellation of service within the first 15 days does not apply in this case. We strongly believe we are eligible for a full refund because we did not or could not activate Clear home Internet and on the go Internet at the above mentioned address from day one.

In addition, I placed the order because my son is an ACN representative and is an authorized reseller for Clear. He was lied to as well.

We feel ripped off because of Clear web site and customer support had the know how and sold us Internet services in a non-serviceable area. This is ABUSE.

Once again we expect a full refund or we may have no choice but to proceed with legal action.

Best regards,

German C

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Clear – User Submission by Timeka G.

I Order the service then changed my mind. Call back with in hour. Nothing had taken place. They told me order was cancel and no money would be taken from my account. The next day the money was taken from my account and CLEAR didn’t want to given it back. It took a week to get my money back. I had to speak with several worker and supervisors. You should not have to go and call a few hundred times before you can get money that should have never been taken out your account. Rafael was the person I order from he said I would get new motiom with my account. I received email and it said it was not new but rebuilt. That is what made me change my mind. Michael said order was canceled. No money to be taken out account. Then Angie, supervisor Fey he also hung phone up on me. Val said she was manager. Then Shane. And supervisor Joe. CLEAR is not a good company and doesn’t stand behind they word.

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