Clearwire, it’s hell- User Submission by Zach H.

I live out in the sticks here in Central Texas. Until Clearwire came along, my only two options were Dial-Up and ISDN, both of which I had at one point or another. I’ve had Clearwire for going on 3 years now. Unfortunately there is just nothing else I can get out here…. so I get to live with Clearwire.

The service started out great 3 years ago. It was NEVER what they advertised it to be as far as speeds go, but the service was atleast decent… or so I thought. After 6 months the Hell began. I couldn’t play any games due to latency jumps, dropped connections, and throttling of my connection speed which they SWEAR they don’t do. Bittorrent? Yeah, okay… can’t do that either. Youtube? Streaming Videos? No sir, you’re using Clearwire’s bandwidth, they throttle that back too. Downloads? I have the Premium package, the day I see a download that gets over 120KBPS will probably be the day interstellar space travel is invented.

When I’m sitting around drinking a cold one with the buddies, we joke about Clearwire. Why isnt it working today? The grass must be growing…. There must be a cloud in the sky…. A butterfly somewhere spread its wings.. No one ever really knows why it quits working at random.. It just does.

I pay roughly $45 a month for this crap after modem leasing and taxes. Time Warner Cable is $20 a month for the basic package which totally kicks Clearwire’s butt…. Clearwire just uses people like me for money because they know we have no other ISP options.

Sincerely,
Zach H.

Posted in Performance, User Submissions | No Comments »

Worthless in every way and they are proud of it! - User Submission by Steve G.

Won’t work when it rains, on a ‘clear’ day the best I can get is three bars. If you can figure out how to get through to their wretched customer service/technical departments, they tell me there are 12 towers in my area and that it becomes my burden to parade their equipment around every room in my house to find the best signal - oh, that also requires setting the modem in the window. Geeez…

The techies may ooh and awe about Clearwire’s technology, investors may bray about how this is the opportunity to hitch your wagon to, but frankly, I’m a pretty smart guy and I wonder if any of them have actually attempted to use this alleged internet service provider.

I tell you this much, Best Buy is just as culpable because they gave them floor space to sell this load of hooey. Then cancel Clearwire, you might say. Cha… like I’m going to give these blights on American business the $200 for that? My contract does expire in two months and then I’ll bail and PRAY they ask me why, but why waste the energy explaining it. No, I’ll pursue forums such as this and get louder and louder until I can hitch ‘my’ wagon to some sort of class action lawsuit which can somehow dismantle this embarrassment to those of us who still have pride in American ingenuity and enterprise.

Oh, lest I forget, Clearwire is cheaper, I pay $35 per month. Um…that’s $35 per month too much, tyvm.

Steve G.

Posted in Customer Service, Performance, Tech Support, User Submissions | No Comments »

Cancellation Issues - User Submission by Charles M.

I have a 2 year contract with Clearwire. Over six months ago I moved to another part of the city. At my new location, the connection speed is terrible and I frequently have trouble connecting to the Internet. I have complained to Clearwire about this several times. Finally, I had enough and called them to cancel. I was told that my contract had three months remaining and if I canceled now they were going to charge me a $180 fee for early termination. They will not let me out of my contract even though the service has been poor. I am outraged by this. Didn’t the cell phone providers try to do the same thing for customers that wanted to cancel early? It is time for Congress to step in once again and put a stop to this type of ripoff. I intend to forward a copy of this complaint to Clearwire as well as my state Senator in North Carolina!

Posted in Customer Service, Lawsuit, Tech Support, User Submissions | No Comments »

User Submission from Reese W.

As being a subscriber to Clearwire I truly have to say it’s a pile of crap. When I first got it,it worked great. After a yr or so went by, it went straight to the crapper. I’ve made a handful of calls to the IT department and always the same thing. Hardly did I ever get a tech that would sit down with me and walk me through certain things to boost my bandwidth. I do play a lot of MMO and FPS and cant ever stay connected or play a game with out getting attacked from the Lagmonster. I think I payed 30$ each month and didn’t even get the amount of bandwidth I was paying for. I noticed that during the day time I do get decent bandwidth with some trouble here and there. Peak hours is a constant 2k-3k latency from when running a ping plotter. I leave work to go home and game or whatever and constantly fight with box to get the latency down in order to do anything. They never ever once sent anyone to look at how they set it up or anything. Ill be glad when I have my next ISP provider hooking up my new equipment up.

Posted in Performance, Tech Support, User Submissions | 1 Comment »