Clear. Sucks. Period. – User Submission by Kelby F.

I think it’s quite ridiculous when we are tricked into buying service that sucks so bad, it’s frustrating to even think that you have to get online. I dread when someone says, “Oh, I just e-mailed you the information”. Then I have to get online, using Clear. On their site, I saw a few things that disturbed me. One: Something about 2-year contracts may be required. < Obviously a scam. If you NEED to have a 2 year contract, something is off. Two: After all these posts on Clearwiresucks.com, no one has bundled together to stop this BS ISP. We absolutely NEED to get clearwire off the market because with this economy, CLEAR just makes it ten times worse than it already is. For example: I was just shipped my SECOND “brand new” CLEAR modem. After plugging it in and noticing it was doing the same shit the first two were doing, I called. What did I get? Some lady who I could barely understand, and all she did was say, “Just unplug the modems power, then the cable. Good, sir. Now restart your computer. Good, sir. Now just hold for 2 minutes while I review your account. Thank you, sir.” ‘Review my account’??? The hell does my account need reviewed? The first modem I received when I was first tricked into shitty service, did not get sent back to them. Why? Because the shipping label was never sent. But apperently, on her record it was. Why wasn’t the second “new” modem shipped back? We don’t have a printer. We have to find someone that will print them for us. Anyway, after being put on hold for 2 minutes at a time, more then 10 times, the result was that my modem, after the computer being reset, the modem being reset 3 times, and the modem moved, I was told that I was able-and her exact words- “You are now able to browse any site with CLEAR’s high speed WiMax connection”. Really? That’s why this is the FOURTH attempt to send my story because everytime I get finished typing, the modem’s signal starts going ape-shit and it says, “Sending Failed. Try again later”. The best part? We are stuck in a TWO-YEAR contract that NONE of the techs have even mentioned. When I mentioned the process of canceling my service, I was told, “Oh, well I will remove the $9.99 fee of sending the modem”. Gee, that helps. Send me yet another of your shit modems so I can go through this process over and over and over again. I am so frustrated at this service, I don’t know what to do.

Another sort of, side story is, when I got my Xbox360 back from Microsoft, I had just hooked up a router that I could plug into my xbox. After getting the ethernet cord, ($17.89) and an Xbox LIVE card, ($21.04). However, upon receiving my xbox, I decided it was time for a new game as with LIVE capabilities. Modern Warfare 2. ($63.34) Oh, and LoTR: Conquest. ($22.97). All this was purchased in one shop-through. The worst part: This was all money I got for christmas. I wasted $125.24. All for some BS ISP whom I thought supported Xbox LIVE. Why did I think that? Oh yeah! The sales rep who sold me CLEAR said he had xbox LIVE and it worked exceptionally well. Unless you want to jump on LIVE to find people jumping across maps, voices you can’t understand, and lagging so bad you want to punch CLEAR’s modem harder than Chuck Norris’s mass punch. The moral of my story is, CLEAR needs to be stopped, because people like me who place trust in a god damn sales rep at Car Toys, gets screwed over when we can barely afford Gas for the month. Clearwire has scammed enough people, and I have not met a SINGLE PERSON that said clearwire was worth it. Not a single god damn person. Everytime someone asks, “Why haven’t you been on facebook recently?” I respond, “Because CLEARwire doesn’t allow me to.” That’s it… Instead of paying for CLEAR, do something productive, and give to a charity that actually gives you some form of self satisfaction. CLEAR is nothing but a free-loader charity.
THE END.

Posted in Customer Service, Gaming, Performance, Tech Support, User Submissions | 2 Comments »

Clear Sucks – Obviously – User Submission by Kelby F.

Hello fellow CLEAR-Haters. Just thought I would share my, ever-so-wonderful experience with CLEAR and the inspiration they have given me. I just received my SECOND “new” modem because BOTH of the ones before would deplete in signal then lose the signal all together, and I would eventually have to manually reset the modem by unplugging it, then plugging it back in… many times, over and over…. all for ONE bar, if that. So anyway, I just plugged this “new” modem in, and at first, after finding the sweet spot for signal. YAY! 3 bars, steady too! Then, Yayyy…….. 2 bars, 1 bar, 2 bars, 1 bar, scrolling. Wonderful. Time to call CLEAR, and figure out what they are going to charge, and tell the bank that its time to close the card. Bye-bye CLEAR! Burn in false industry hell!

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User Submission by Jaime A.

I joined clear wire in 2008. After I received my equipment I quickly found out the service was slow and very poor. I used the tech department twice with no resolve in my service. When I asked to cancel they wanted to charge me $175. I asked them why when it is there service that is poor. They told me I have to have windows on my house facing North. I informed them I lived in an apartment complex and all my windows faced west or south. They told me I would have to take a day off work, stay home to receive a technician to confirm which way my windows face! I decided I had been screwed and would just fulfill the contract. Now clear wire is “upgrading” or basically just trying to advance there already poor internet service to even more unknowing customers. They want me to order new equipment. I informed them due to their poor customer service and poor internet service I did not want to participate. They have turned off my internet because I don’t want to upgrade. I am paying for service that I am not receiving not because I can’t, but because they are intentionally disrupting it. They informed me that when I chose to participate in the upgrade they would turn it back on. They are holding customer hostage. There was never anything about new equipment in my contract or them being able to turn off my internet when I am paying for service. I called to talk to someone and have been on hold 25min, 52 min, and an hour. I have left my information with no call backs. They won’t let me cancel and they won’t talk to me about it. This company is willfully and knowingly violating their customer rights because there is no paper contract to refer to, and they believe customer will not take the time and energy to fight. They make it very clear that customer service has nothing to do with their business.

Jaime

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Crooks in Accounting – User Submission by Janet G.

My computer quit and I called Clearwire to cancel. They said I had two months left on my contract so I paid it. I asked what to do with the equipment. They said keep it for two months to see if anyone I know will use it. I said I won’t find anyone in my neighborhood. They said keep it just the same. I called back after two months to tell them I had found no one, I want to send it back. They said we have to send you a mailing sticker. They sent the sticker and I sent it back. They continue to call to say I owe them $100. I continue to tell them I am not going to pay and list all the reasons: canceling, paying off the last two months and returning the equipment. One person said my contract was for one more year, one said I had to keep paying and whenever I speak to them they make up bogus references about checking with someone else, which they don’t do. I finally told them “this is harassment and it’s against the law. If you contact me again I will contact a lawyer and sue you. ” This is a very unprofessional, unethical company with a crook at the top and no one looking after these young people who are inexperienced in business, what they can and cannot do. They are not looking for growth in their company but only to tear it down, but perhaps to keep their own personal numbers up by unethical tactics. And, yes their product is inferior. If this does not stop maybe we will need to band together and sue.

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I’ve had Clear/Clearwire for a while and it sucks – User Submission by Tyler B.

I first got Clearwire (the 3g type) because it was faster than the dialup I used to have. When they upgraded to the Clear (4g) coverage, I was surprised to see it performing worse. I usually think that “upgrade” means to make something better, not worse. I am very displeased with their service. It took a full 24 hours to download Ubuntu (700mb), and that is just sad. I have placed my antenna thing all over the house, and still can get no greater than 2 bars of coverage. I can’t believe that I am getting 500kbps on my 1gbps plan. What a waste of money.

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Here you go. User as needed. – User Submission by Tom M.

Thanks for the email letter Clearwire.

Now for starters i hope everyone at Clearwire is having a nice day living off of my money that you did not give hardly any effort in return. I have come to the mind set that you are now a Charity?

For me, however i am confronted with an email from your marketing department (I’m guessing) showing that communications between your divisions does not work, hence some of your bad customer service issues. As a manager i would be checking into that.

If someone at Clearwire took the time and read my file before you sent me this email, they would see why i closed my account, the reason is right there because i was told on the phone (more than once) by one of your agents that what we were talking about and my reasons for canceling were noted in “my records”.

For the last and final time, the reason is because we moved (military related purposes) from Jacksonville Florida to Huntsville AL. You do not provide service in Huntsville AL (35741), but because my contract was signed in Jacksonville i had to honor that for 2 years. We moved to relocate for a new job due to the economy down turn, but not that Clearwire would notice due to collecting funds from people who no longer use your service.

Yes i am very upset and i told a few hundred of my closest military friends and used my vast military network to tell how much you do not support the military. No there is no changing my mind, you lost and you had your chance.

There should be no question – account canceled due to no service availability in your new area – come-on do the right thing, support the customer and the money he gives you. Take a lesson from this and provide better customer service for all your customers, help them out if they moved and you dont supply service in that area, that’s smart business and you could get a customer for life.

Thanks for the service in Florida and NO thanks for the money i HAD to sent to you because you could not cancel my contract. FYI, i made over 14 months of payments and received no service. If I canceled before the end date of the contract and as you know i would have to pay a heavy fine that was more than my monthly payments totaled.

Have a nice day and wish you well with your slowly reducing military and retiree clientele. Boy did that feel good to get that off my chest…..

Respectfully

Tom M
Dissatisfied Customer

Posted in Customer Service, Military Unfriendliness, Performance, Tech Support, User Submissions | 1 Comment »