You broke my heart – User Submission by Jeremy M.

I live in Monroe Washington, on the outskirts — I’m happy to have any
internet. I was raised from the age of 4 (I’m 31 now) on dialup. From
20 minute Xmodem transfers to the creation of the WWW.

We’re talking about 26 years before any form of broadband was
available in my area, that’s quite a stretch all things considered.
Broadstripe was offered in my area, which was garbage. Yes I could
download a file faster than on Dialup but not much.

Clearwire left a pre-sorted mailing in my box one day so I figured
“hell it’s gotta beat this”. I ordered it, and with the upgrade to 4G
I was pulling serious download speeds. I only had 4 bars, but
considering my location that was amazing.

Starting in July until now things have gotten so bad I have to wait 5
minutes for my Ebay login to complete. Ping rates are terrible…
TERRIBLE.

I’m an avid gamer, even at 31. I love me some Modern Warfare 2, and
while I can game on it… but downloads are a joke. It’s only been the
last two months. I called support (HAHA, I’m a network programmer and
they know NOTHING) and they gave me a month free… which leads me to
believe they sold more than they could handle and wont be fixing the
problem anytime soon.

Clearly their reps were brought into a meeting and were told “Give
them a month off, because we blew it and it’s not going to be fixed
anytime soon”. I managed many Unix support departments, that’s what we
do…

So not only do they know what’s going on, they wont tell you and think
they can buy you off.

It really upsets me that a company can’t own up to it’s own
shortcomings. I wont go back to Broadstripe EVER, so I’m stuck with
Clear for now… just hoping that things will pick up after all the
tourists leave and kids go back to school to free up my tower.

Terrible… terrible business plan.

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Just Plain Fraud – User Submission by Chuck B.

I was tired of Comcast raising my bill by 20% every year so I thought I would try a different provider. I called Clear wire and talked with one of their salespeople. These guys are all the same, born liars, just saying anything to get you to agree to sign. I agreed to go with them if they could guarantee that their price and their crony Direct TV’s price came to what their salesman quoted. (You have to sign with them then they switch you over to Direct to sign with them.) It wasn’t even close so I immediately called back and cancelled. They still sent me all the stuff and it took several calls to get a return authorization. After all that they didn’t give a full refund. Something about a registration fee of $35.00 that’s not refundable. Funny the salesman forgot that part. I’m still fighting with these goons and they will probably send this to collections to screw up my credit rating. Is there any big business that can do what’s right? Chuck B

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Clearwire – User Submission by Felicia B.

I have had clearwire now for almost three years, I have the phone, internet and 3G/4G service. My phones would cut off and I could not use the internet. I have tried to cancel my contract on several occasions, but with no success. I just recently called clearwire again the week of July 26-31, 2010 to cancel the contract because I cannot get service properly on my desktop nor with the 3g modem for my laptop, I move from room to room trying to get service or I constantly have to adjust the modem upstairs to get service. There have been many times that my family could not call in because there was no connection even with the bars on the modem.

I plan to try and cancel again this week.

Felicia

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Improvements in Dallas – User Submission by Hunter U.

I am the worlds biggest hater of clear internet. I have had them for 6 months and of course I have had the same problems as every other Clear customer. As of 8.2.2010 my internet speeds have increased. At this current time I am actually downloading a 7 gig file at over 350K a second with clear internet. I can not believe it myself as the fastest speeds I have ever achieved has been approx 50-90K download Speeds. I live in Lewisville TX . Not sure if they had some kind of update here in the area but I have been quite impressed for the last week with the speeds here.

But as you all know this has only been 1 week. I still experience an outage everynight for a few hours of no service as well. But when it is working.. it seems to be better…

Just wanted to know if anyone else is showing these results?

4 Bars
CINR: 15 dB

Hunter

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!!! Actual Online Chat With So Called Tech Support And My Issues !!! – User Submission by Brian S.

So, I am a Clearwire fucked over customer just like the rest of you. I purchased my service ” USB on the go ” on July 1st 2010 at a Best Buy. I went home and installed they software and plugged in my modem excited to get online cause it had been a while since I had service. The connection manager showed that I had all 10 lights with perfect signal. I clicked connect and at this point it said connecting. Ten Seconds later it said ” Searching For Network “. This is when the problem started and my first call to clearwire after only having the service for around 10 minutes. I was told that I would need the USB Docking station / Range Expander. So I bought it and had to wait on it to get there over the holiday weekend. Plugged it in and still did the same damn thing. I went to the store and bought a 25ft. usb extender, plugged one end into my computer and run it out the window 2 feet away and put the modem with the docking station on a long 15ft pole that I attached to the gutter on my house making the modem a little over roof level. Went back inside and clicked on connect and it WORKED. Two hours later it got dark outside and the service cut out and lost ip address and would not reconnect till around lunch time the next day. After a lot ” 25-40 over 2 weeks time ” Calls to clearwire and blowing all my cell phone minutes I was suckered into getting a home modem and exchanging my usb modem. Now both of these don’t work or if I am able to get online it is with the usb on the go modem on the docking range expander that I have now weather proofed that is on the pole above my house but then I am only able to get online Daytime from 10am-3pm , Afternoon from 6pm-10pm , and Nights from NOT AT ALL.

After all my calls made today : 08-02-2010 They are supposed to send someone out to my house to come and check it out to see if they can get it working between (12pm-2pm). Notice the time that THEY scheduled is the times that the internet is working.

I thought that I would just wait until they came out but then its not working again tonight so I used the home modem hanging out the window to get online and start a chat with a tech support agent from clear to see if I could get it working. Here is the actual chat that I copy and pasted for everyone to read.

I am done with this shit and smashing this equipment with my new hammer and have AT&T coming out Friday to install : Internet that works, TV, and home phone. Good luck to everyone else and look for my YouTube Video Sometime within a week about how to fix your clear modem. I look forward to your ratings.

I have changed my phone number and mac id to protect myself.

Chat with Tech Support 08-02-2010

Hello Brian. Please wait while we find a CLEAR specialist to help you.
Your question is: My USB on the go modem is again not working.
You have been connected to Brandon Jackson.
Brandon Jackson: Hi Brian! I’ll be happy to help you today!
Brandon Jackson: May I have the phone number associated with your account, please?
Brian: Have full signal I click connect it says connecting and then back to searching for network.
Brian: 281-435-xxxx
Brian: born in Houston
Brian: The internet was down last night between 1am and 6am
Brian: was not working at all
Brian: this has been a problem for the past month
Brandon Jackson: Thank you for providing that information.
Brian: The sad thing is that I have only had your service for a month. Kinda puts a bad taste in your mouth huh?
Brandon Jackson: I am very sorry for any inconvenience that may have happened. Our towers do go down occasionally for updating.
Brian: I am on my slow slow slow slow slow slow slow slow ass home modem piece of shit right now talking with you but my usb modem still doesn’t work.
Brandon Jackson: Let’s make sure we have you set up in the system correctly. Can you please verify the WAN MAC ID number on the USB?
Brian: right now as I am talking with you, when I send you a message it takes a while before it post
Brian: So you are telling me that your towers go down every night
Brian: Sprint PCS Wireless goes down every night?
Brian: I think it is just something to do with the company or all this equipment that is filling up my house to be able to hope to get online
Brian: 001d8809xxxx
Brandon Jackson: In Connection Manager under the Connected button is a series of “Dots”. How many dots are green?
Brian: I have to talk to one of clears bright staff members every day cause of the same issue and still nothing yet
Brian: I have 10 green lights full of shit
Brian: cinr of 18
Brian: This isn’t my first time around the block with this
Brian: So….What trouble shooting step can we do that I have already done with everyone else at clear that hasn’t done a lick of good yet?
Brandon Jackson: When did you last do troubleshooting steps?
Brian: Would you like me to unplug it and plug it back in? Ping it? restart my computer? reinstall windows? pull up the cmd prompt, open my window on my house and take the modem outside. \
Brian: put the modem under my tire and run it over?
Brian: last night
Brian: this morning
Brian: 5 minutes before I talked to you
Brian: I am thinking of getting at&t and making a video online and post it on youtube of how to fix your clearwire modem cause alot of people are having the same problem according to a website called ClearwireSuck.com My video would start off by showing the modem not connecting and then going to my new hammer I just bought and beating the shit out of it. Then I would show my new AT&T modem with my computer surfing the web and that would be the end and the fix to this worthless equipment
Brian: Really, how many more pieces of equipment do I need to be able to get online and stay online. I have 5 boxes here of shit that don’t work.
Brandon Jackson: Have you been transferred to a higher level of tech support?
Brian: where is that big antenna that is about 8 foot wide by 15 foot tall that I can concrete in my back yard and have an electrician come out and wire in that my keep me on for 20 minutes longer.
Brian: yes, tier 2 department of I don’t know shit
Brian: So is there anything that you can do to get my clear service working?
Brandon Jackson: You will have to call in anytime between 9am-10pm at 1-888-888-3113 option 3. They will be able to assist you further.
Brian: so tech support which is you can’t do anything for me?
Brandon Jackson: I only do basic troubleshooting.
Brian: well, thanks for all your help then. You must work for the department of I just started today and don’t know shit.

This is the end of my ClearSucks Dot Com Service.

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Anonymous User Submission

I’m a Comcast subscriber myself. In spite of the fact that I have many gripes with Comcast (most due to the fact that after the promo periods end, their rates jump into the stratosphere), I feel compelled to admit that their tech support is pretty good. Basically, whenever my internet, specific TV channels, or “on demand” go down, I simply call them and they figure out a way to correct the problem at hand within 24 hours (20 minutes is more typical). Furthermore, they always provide me with generous statement credits in these cases (easy for them, in light of the fact that their monthly take is quite high). Oh, and my internet is quite fast (18 down, and 5 up)

Moving on, recently I’ve been spending a fair amount of time at a friend’s house, and he uses Clear. When it’s working, it almost feels like dial-up; speed tests typically register at 150k down and 10k up. While this isn’t a deal breaker, every afternoon, the signal goes dead at around 5p and doesn’t come back until 8p.

If I (as opposed to my friend) was the customer, I’d force them to credit my bill for the full amount of every single day I had service outages…. the “home business —> lost revenue” excuse is pretty compelling.

But, I figure it’s my friend’s problem, and I won’t volunteer to do the phone call myself unless he authorizes me to dump Clear on the spot. So, I listen to his daily calls and get his rundown of their response. It usually comes down to: 1) the towers are busy or 2) your modem is broken.

Amazingly, they’ve yet to make any offers to actually fix the problem. Again, if it were me, they’d either be getting to work on a new tower the next day, or I’d be gone.

In closing, I’m glad I never fell for their bait. I’ll continue to stick with Comcast until a viable lower cost alternative comes along.

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