Clear in Richmond, VA Sucks – User Submission by Matthew A.
February 3rd, 2012I moved into a new place and figured that clear would be a good choice, you know 4g “high speed” internet (note they never say “broadband” ANYWHERE yet they play it up like thats what they offer and they let you get 8 Mbps+ until your trial period is up). I got it starting in July of 2011, had good speed, it worked well for a few weeks then it dropped really low, like 0.5 Mbps. Every time i called and complained they would reset my device and then tell me “bandwidth is like a highway, it gets bogged down, so just turn off your device for a few hours and try again alter”… WHAT???? your solution is to NOT USE THE SERVICE I PAY FOR? Plus the fact that i have a much better understanding of computers and bandwidth than any of the “techs” i talked to just pissed me off. After they would reset my device i would get ok speed for a couple of days at most… then right back to the sub dialup speeds. On top of the fact that they throttle the heck out of your device the service would drop out with any bad weather. When a hurricane came through this summer the service went out, ok I get it high winds and heavy rain will knock out any system… but it was messed up for days after the storm. Then a couple of months later it went out for a day after a little thunder storm here.
I finally dumped them december… and of course i got the “O we are so sorry for the poor service, we are going to give you a free month.” I straight out told the girl (who I am 99% sure was sitting in india because when she put me on hold she forgot to actually put me on hold and i heard her start yapping in some Indian dialect, not to mention the fact that i rarely could understand any of the people i talked to when i called) that there was no way I would accept a free month because the service was so horrid. Then i had to contact them another 2 times before i could even get the return labels emailed to me… yeah we get it guys you are trying to trap us into having to pay more when we dont send the devices back.
Now the most annoying thing is that i STILL have not been charged the early termination fee… a month after my plan was officially canceled (because you cannot stop it mid month you have to finish out the month) when i was supposed to be charged with in 10 days after the end of the month. So now i am sitting here trying to keep 88 bucks in my account free for them to charge it if and when they feel like it when my money is tight and i have other things I need to use that money for.
The take it with you feature sounds great… but just get some cable internet and pay for their togo system if you need it or pay for a bigger phone data plan.