Clearwire SUCKS Dot Com

User Submission from Mike T

When I originally signed up for clearwire I signed up for the one year option. It is after all an option they provide to you the customer. This also entails that you do not change your internet speed to a lower connection speed or clearwire will start your contract year all over again. You can however raise your connection speed at any time during your contract term without penalty.

After following this policy I called to cancel my service. I was then told by customer service that I only had a 30 day window to cancel my contract. This window started at end of my one year term and because I had gone past 1 year 30 days I was locked into another year contract. I told the service rep I was unaware of such a loop hole nor was it stated to me verbally at any time nor did I see this advertised anywhere to lead me to believe I only had a 30 day window to cancel my contract. I made many calls and complained all without result. What happened to “Customer Service”. Finally after two long years I am able to cancel my policy tomorrow with out the roughly 200 dollar penalty. By the way there uplink speed is slower than any other provider I am aware of. It is 256k so slow you cannot play online games without choppy movement during game play. I feel that the contract was misleading, intended to mislead and is a fraud towards consumers. We need to have and or inquire about a class action law suit. Has anyonew ever heard of an internet service provider or cell phone service provider, or for that matter any service provider giving you a 30 day window to cancel after full filling your contract or your locked in for another year? No of course not. I have been paying for two service providers for the last 3 months as it was cheaper to do so than cancel clearwire and suffer the so called early termination fee. I am now with qwest internet and have nothing but positive things to say about them. Please contact me if anyone is looking into legal action. I say all customers should be provided a refund for the additional year of service, cancelation fees, or both. Thanks for the site.

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My Letter to Clearwire - User Submission by Carl Beckelheimer

Hello, I thought you might like to see the letter I just mailed to Clearwire today:

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05/28/08
Subject: TOS Changes
Dear Sir or Madam
This is to inform you that I cannot accept your recent Service Terms changes. Your terms state,
Clearwire may change this Agreement or the Service from time to time by posting a revised version of this Agreement or announcing Service changes to the “Service Announcements” section of Clearwires website: www.clearwire.com/company/legal/announcements.htm. 

That is the page I routinely check for changes to our agreement, and that page currently states that the most recent change was September 1, 2007. I have not received any other notice of TOS changes, so when I came across this page: http://www.clearwire.com/company/legal/terms.php
it was my first notification of changes in our agreement.

I find the agreement to be materially disadvantageous to myself, and I am terminating my account. I am disconnecting the device from my computer as soon as I get home tonight and I will return it to you as soon as I am provided a mailing label and instructions on how to do so.

I do not authorize any additional charges to any accounts you have on file with me, and those accounts are no longer active. Any additional contact regarding this matter may be emailed to @.com. I will make sure that clearwire.com emails will be able to pass my spam blocker.

Sincerely,

Carl Beckelheimer
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According to the contract, any changes to the agreement that are materially disadvantageous will allow you to terminate your account without an early termination fee. Since the changes appear to disallow participation in any class action suit this could potentially be materially disadvantageous to anyone who might be part of one in the future. Scary stuff to slip into an agreement without telling anyone!

I hope this helps to notify anyone who, li

Posted in Customer Service, Lawsuit, User Submissions | 4 Comments »

Glad I DID NOT Get It!!! User Submission by Franklin Carbone

I am utterly APPALLED by what you and each of you have endured..and am
THANKFUL beyond words we did not get it…we could have but did not! I
went to one of the malls in my area (I live in Marysville, Washington
about 40 miles north of Seattle)to get some Idea about whether it would
work in my area; I asked staffers at 3 CLEARWIRE sites if it would work
in my area….” It may or may not…..” Blah blah….or “probably it
will…most of the time” these people were poster children for the most
IGNORANT of Biohms I had ever met..one girl printed up a map in my area
of antennaes “in range to transmit to the modem…but they can’t be
farther than 2 miles away”
“Let me see the map”……….it had an “S” handwritten on the top of
the sheet…with three antennaes….on th print.
“Mame…on a map…..NORTH is always on the top”
“How do you know?”
“I trained as a pilot”….Oh brother! What the hell is
this…..anyway….I got the modem….NOT FALLING FOR NOR ACCEPTING her
entreaties “of a very good service…” Or not……NOR SIGNING..for nor
paying a deposit….for modem..or contract……took it home….hooked
it up(after I promised her I would bring the modem back if it did’nt
work) and got….5 blue flashing lights on the modem!!! But ZERO
connectivity!! Like I am REALLY going to play around like some
JACKASS..trying to find a spot(the brochure in the medem box
said…”even slight movements and repositioning of the modem make a big
differance in reception……”)where the internet can connect from my
laptop!!! What kind of idiocy is that!? I am exactly 1.23 Nautical
miles from one antannae SW of it with no obstructions….I can only
imagine the distress you have all gone through……..one staffer
suggested I did’nt know what I was doing (an aircraft mechanic..yeah, I
KNOW what I’m doing!) I got an e-mail asking why I did’nt sign a
contract with them…and suggested “you HAVE a LOT of work to do before
you approach..”mainstream” calibre” for function, reliability…”

I got “too wordy” I suppose…I over-ran the 150 character max.
Limit….I basiclly told them…”you Blow”

Good luck to you all! It’s REALLY scary out there!!

Franklin F. Carbone
–wtz

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Crappy Service - User Submission by Ian Quattlebaum

I’m another victim of Clearwire. I have been noticing that every time I get home from work my modem lights were blinking and my computer would tell me I had no service. I had been disappointed in the service probably about 2 months after getting to know the provider. First off let me say that the sales reps in their stores will tell you anything to get their foot in the door. I heard at one point that they provide service as fast as Time Warner Cable and that Clearwire was better because they were not affected by high traffic volume times of the day. I noticed quite quickly that this wasn’t the case using some client side and internet isp tools to see exactly what I was getting. They claim to get 1.5Mb or 2Mb depending on which package you buy, with both I never saw anything about 1Mb down. Lets be clear about that because bandwidth ‘up’ is even more horrendous!!!

I went through 3 customer service representatives to try and get someone who would talk business with me and not try to ask me if I was a gamer or about how great their Customer Service was. Even as I had finally gotten them to reduce the cancellation fee from $140 to $80, the guy was still trying to tell me and sell me on their services!!! I do also have to mention I was only 3 months away out of my 1 year agreement and they still wouldn’t budge. They started telling me how Clearwire would lose money if they helped me out!!

The fact was, I didn’t receive the service I was promised and that is a breach in the agreement I signed in the first place. The reason they try to lure you into these agreements is because their service sucks and once you are sucked in they want to screw you. The only reason I got the service in the first place was because I was told there wasn’t another option for where I was living.

Oh well, stick to the big boys, Clearwire is a small time player.

Ian Quattlebaum

Posted in Customer Service, Performance, Tech Support, User Submissions | No Comments »