Archive for the ‘User Submissions’ Category
Wednesday, January 25th, 2012
Just got off the phone, having booted Clear to the curb. While the confirmed no data caps, it took talking to 2 people to confirm they are throttling me for using Netflix. I am "one of the top 10% heaviest users in ATL metro area"...haha! I work 60 hours a ...
Posted in Customer Service, Performance, Tech Support, Throttling, User Submissions | No Comments »
Saturday, January 21st, 2012
I was a Clear customer for 2 years. In December, one month prior to the end of my contract with Clear, I called to cancel my service.
The customer service representative told me to call back on January 19th to cancel so I wouldn’t be charged an early activation fee.
...
Posted in Billing, Customer Service, Performance, Tech Support, User Submissions | No Comments »
Saturday, January 21st, 2012
Dear so and so,
I was a clearwire victim for about 9 months. I originally signed up for "on the go" usage to which I really only needed within a 50 mile radius of where I live. First off, I never actually received 4G speed. You remember ...
Posted in Customer Service, Performance, Tech Support, User Submissions | No Comments »
Wednesday, January 18th, 2012
ABUSE
When I ordered Clear Home Internet and on the go Internet via customer service we were abused and deceived by the Clear web site and customer service
We were told that our address is “serviceable” at the time we placed the ordered via customer service.
At the time we ...
Posted in Billing, Customer Service, Performance, Tech Support, User Submissions | No Comments »
Wednesday, January 18th, 2012
I Order the service then changed my mind. Call back with in hour. Nothing had taken place. They told me order was cancel and no money would be taken from my account. The next day the money was taken from my account and CLEAR didn't want to given it back. ...
Posted in Billing, Customer Service, Tech Support, User Submissions | No Comments »
