Archive for the ‘Performance’ Category
Sunday, July 13th, 2008
So around July 1st-2nd I call into Clearwire to cancel service.
I'm in luck, i'm 5-6 days short of my 2 year contract (yay no early cancellation fee) (July 6th-7th)
So I request my UPS Return Label and ask x3 (three times) about the 10 day grace return period (because I didn't ...
Posted in Customer Service, Performance, Tech Support, User Submissions | 1 Comment »
Saturday, June 21st, 2008
I work from home and during the first week of my job their service starts going crazy. At first I thought it was my router because it would seem better as we rebooted the router so I replaced it with a new router of a different brand. Then about ...
Posted in Customer Service, Performance, Tech Support, User Submissions | 1 Comment »
Tuesday, June 10th, 2008
I had to close my bank account just to terminate service with Clearwire. After two months of trying to get tech support’s attention, with long hold times resulting in disconnections, I finally returned the modem to where I purchased it, where it was refused. Once again, I ...
Posted in Customer Service, Performance, Tech Support, User Submissions | 1 Comment »
Tuesday, June 10th, 2008
Yesterday I tried to cancel my service and the CSR said he would send a shipping label to my email. None was sent. When I contacted the online chat service, he said his records showed that a label was sent and he couldn’t help me. He referred ...
Posted in Customer Service, Performance, User Submissions | No Comments »
Monday, June 2nd, 2008
When I originally signed up for clearwire I signed up for the one year option. It is after all an option they provide to you the customer. This also entails that you do not change your internet speed to a lower connection speed or clearwire will start your contract ...
Posted in Customer Service, Lawsuit, Performance, User Submissions | 1 Comment »
Monday, May 26th, 2008
I am utterly APPALLED by what you and each of you have endured..and am
THANKFUL beyond words we did not get it...we could have but did not! I
went to one of the malls in my area (I live in Marysville, Washington
about 40 miles north of Seattle)to get some ...
Posted in Customer Service, Performance, User Submissions | No Comments »
Thursday, May 22nd, 2008
I'm another victim of Clearwire. I have been noticing that every time I get home from work my modem lights were blinking and my computer would tell me I had no service. I had been disappointed in the service probably about 2 months after getting to ...
Posted in Customer Service, Performance, Tech Support, User Submissions | No Comments »
Monday, May 19th, 2008
Aloha,
I am from Honolulu, HI. I have been a “Clearwire Customer” for 16 months. Let me start out by saying prior to March 2008, I received excellent service from Clearwire. I normally was averaging speeds in excess of 2.0 Megabits. I understand that those rates are unusual; however the market ...
Posted in Customer Service, Performance, Tech Support, User Submissions | No Comments »
Thursday, May 15th, 2008
I was a satisfied customer for the length of my 1 year contract. It wasn't until time to close the account that the problems began. The employees obviously don't know what they are supposed to do. The phone calls last too long because of way to much quiet time for ...
Posted in Customer Service, Performance, Tech Support, User Submissions | No Comments »
Monday, May 12th, 2008
I purchased a laptop card. The connection almost never went through due to poor service and tower locations in Boise. Clearwire point blank told me that if the service did not work I could cancel with no fee. It almost NEVER worked so I canceled. I ...
Posted in Customer Service, Lawsuit, Performance, User Submissions | No Comments »
