Archive for the ‘Performance’ Category
Wednesday, April 11th, 2012
-- Just a followup. By the time I sent you the log from my chat session with a Clear representative and then rechecked my speed ratings on Speedtest.net. I went from .58Mbps up and 1.41Mbps down to (suddenly and miraculously) 6.10Mbps down and 1.39Mbps up. So at ...
Posted in Customer Service, Performance, Throttling, User Submissions | No Comments »
Wednesday, April 11th, 2012
Chat Transcript
Hello Motley. Please wait while we find a CLEAR specialist to help you.
You are an existing customer with a Tech Support question.
You have been connected to tt_Andro D.
tt_Andro D: Hello, thank you for chatting with Clear. My name is Andro, So I can help, may I please have ...
Posted in Customer Service, Performance, Tech Support, Throttling, User Submissions | No Comments »
Wednesday, April 11th, 2012
The service, in terms of bandwidth or speed was never good at all (4G my ass!), but for the last 10 days we've had a lot of rain and cloudy weather and the signal is so poor an unreliable, that I've been having to reboot my modem at least 6 ...
Posted in Customer Service, Performance, Tech Support, Throttling, User Submissions | No Comments »
Monday, April 2nd, 2012
I, like many, many others, having serious problems with Clear's throttling policy. What they advertise as 'unlimited internet' is a scheme in two senses: first of all, it's not really unlimited, it's 'fairly fast until you hit the limit'. Once you hit the limit it throttles you to the point ...
Posted in Performance, Throttling, User Submissions | 2 Comments »
Monday, April 2nd, 2012
I contacted CLEAR.com's customer service tonight because my internet
has been really slow (for general web surfing and of course it's
buffering every fifteen seconds for Netflix). The first thing the rep
does is ask me to run a speed test. 0.13 is my upload speed.
Seriously?! You promise 4.0, and ...
Posted in Customer Service, Performance, Tech Support, Throttling, User Submissions | No Comments »
