Archive for the ‘Performance’ Category
Saturday, June 21st, 2008
I work from home and during the first week of my job their service starts going crazy. At first I thought it was my router because it would seem better as we rebooted the router so I replaced it with a new router of a different brand. Then about ...
Posted in Customer Service, Performance, Tech Support, User Submissions | No Comments »
Tuesday, June 10th, 2008
I had to close my bank account just to terminate service with Clearwire. After two months of trying to get tech support’s attention, with long hold times resulting in disconnections, I finally returned the modem to where I purchased it, where it was refused. Once again, I ...
Posted in Customer Service, Performance, Tech Support, User Submissions | 1 Comment »
Tuesday, June 10th, 2008
Yesterday I tried to cancel my service and the CSR said he would send a shipping label to my email. None was sent. When I contacted the online chat service, he said his records showed that a label was sent and he couldn’t help me. He referred ...
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Monday, June 2nd, 2008
When I originally signed up for clearwire I signed up for the one year option. It is after all an option they provide to you the customer. This also entails that you do not change your internet speed to a lower connection speed or clearwire will start your contract ...
Posted in Customer Service, Lawsuit, Performance, User Submissions | No Comments »