Archive for the ‘Performance’ Category
Friday, May 11th, 2012
here is my clearwire story - filed today w/ BBB and the FCC:
"I called clearwire.com to cancel the service. the wifi signal was so weak I could barely use internet. I tried to settle the remaining charge over the phone but my card was declined. I therefore gave them a ...
Posted in Billing, Customer Service, Performance, Tech Support, User Submissions | No Comments »
Thursday, May 10th, 2012
I'm in Texas and first was told about Clear through my landlord. They were only using he wireless stick and didn't have many issues. They said the service was slow once in a while. So I decided to try them. I got the internet, internet stick ...
Posted in Billing, Customer Service, Performance, Tech Support, User Submissions | No Comments »
Thursday, May 10th, 2012
Got the push to remain a customer no matter what. Keep all equipment (even the leased), keep the account open and give to a friend, we'll only charge $20 per device per month.
(At this point I almost felt bad, they must be losing customers hand over fist). Then ...
Posted in Customer Service, Performance, Tech Support, User Submissions | No Comments »
Wednesday, May 2nd, 2012
I cancelled my service since it wasn’t working regularly. Actually, both my boyfriend and I cancelled each of our services…which took a hour or so and a joint phone call.
Anyway, I hadn’t been using the service for a while. It seemed I was in a pocket area that didn’t ...
Posted in Customer Service, Performance, Tech Support, User Submissions | No Comments »
Sunday, April 29th, 2012
What Internet service provider does not have the technology to cancel your service via online or a customer service rep on the weekend.
WTF Here is my exchange via their awesome site!!!
Chat Transcript
Hello Brooks S. Please wait while we find a CLEAR specialist to help you.
Your question is: I ...
Posted in Customer Service, Performance, Tech Support, User Submissions | No Comments »
