Clearwire SUCKS [dot com] » Lawsuit

Fraud Company – User Submission by Samantha

Tim — Tue, 13 Jul 2010 22:36:10 +0000

To whom it may concern,

My name is Samantha and i first handedly can defend these clients accusations whole heartedly, i work for a company called The Connection, which is a call center for Clearwire/Clear. So there for when people call about our services we answer the phones for the clear company. i have only been working there a short time and if it was not for the fact that i have 3 infants to support i would no longer be working there. i cant stand working at a place that is nothing but lies, cheating, and scandals. i have taken many calls where the customer has clearly been charged for no reason, i have had cases that i have had supervisors as well as account services department look over and niether them nor i can justify a charge and yet they still force the customer to pay. they have secret terms to make things sound better. like instead of early termination fee sometimes they will say restocking equiptment fee but its all the same thing, as well as we have reps out there selling products lieing to customers to get their money when customers dont even get service and then the poor customer has to turn around and pay a fee to cancell because we lied to them, its bullshit and on behalf of myself not this company but myself i would like to apologize for being part of a scandalizing company, i am currently lookin for new work to support my babies but i am willing to support any one who needs my help on taking this company down, i have the inside scoop. and this company does not deserve to continue, and on top of all that in my experience we have severly poor customer service i have heard reps screaming and swearing at customers.

Clearwire Service ->> Extremely Poor – User Submission by Sharad S.

Tim — Fri, 18 Jun 2010 23:41:05 +0000

Dear Sir/Madam:

Like many others, I am also one of the victims of ‘Extremely Poor Connectivity and 0.3 mbps Internet Speed instead of 6.0 mbps’. Here is what I experienced:

On 5/22/10, I was told by Tod Passerini, Mgr. at ‘The Clear Store’,1233 NW Lovejoy St., Portland, OR 97209, “you would get full refund if you do not like Clearwire Internet Service within the Trial-Period of 15 days and also that ‘No Questions Asked’.” Once again, I clarified with him “Will I get 100% refund, including any activation fees or any such other charges”. He replied, ‘Yes, you would get 100% refund if you discontinue service within 15 days and modem is returned; no questions asked ‘. After such clear confirmation by Clearwire, I signed up for their service with option to buy the modem from them.

Since I live only 5 min. away from their store, I installed their software on my laptop, tried Internet Connection and informed Tod over phone within few minutes of sign-up that there seems to be connectivity problems in our area. I also told him that I had to connect 4 to 5 times in the last 30 min. and that, it took 10 or more minutes just to connect to Internet; and that, even when the connection stayed for few seconds/minutes, the speed was absurdly slow. I could not even send simple e-mail of 2-3 sentences (with or without attachments). He asked me to try it different locations within the Condominium.

At stage, I checked the connectivity/transfer speeds by SpeedTest and PingTest. After the following tests, I obtained the screen shots of
1. PingTest results
2. SpeedTest results and
3. The message prompted by the system, whenever it disconnected the Internet Connection – searching for Network.

As you notice that the speed was 0.33mbps (instead of promised 6.0mbps). I informed Tod over phone, again and told him that I would like to see him within the next 5-10 min. since I live so close to the store. He said, “OK”.

When I reached the store, he was gone for the day; leaving only Ms. Amy Keys to attend to the customers. Apparently, he was avoiding me.

I showed Amy Keys the test results’ document, explained her the sever problems of connectivity. I tested my laptop Internet Connection at their store and it worked perfect. She confirmed that the software installation is ‘without any fault’. I then sent the attached screen shot document to Tod with a copy to Amy that clearly proves my story. At that stage, Amy told me again to try the service at different times and locations for few more days, and then, if I am not satisfied, I can return their modem to get 100% refund.

Accordingly, I returned the modem after trying their service for 12 days (06/03/10) in various locations within my condominium, including our 5th floor balcony.

Now, they are refusing to refund full amount = $124.99. They refunded only partial amounts ($24.52 + $49.99). Thus, they are holding my $50.48. No Customer Service professional is giving me the reasons. Even the supervisor of Clearwire said that he is escalating my issue for further action. But, for the last more than a week, no one has provided any answers to my pending refund.

Hope, you will publish this ‘True Story’ for others to read before they commit to Clearwire WiMax service.

Thanks.

Sharad S.

Unanswered Customer Service Complaint – User Submission by Craig H.

Tim — Mon, 14 Jun 2010 18:44:17 +0000

The following is a complaint I made to customer service. I emailed it, faxed it, and mailed to their Florida address and have received absolutely no response. Basically when I signed up there was no disclosure that I was signing a contract, or that there would be an early termination fee, and they could provide me with zero evidence that such a disclosure was made. They kept pointing to terms of service that clearly went into effect 5 months after I signed up. They absolutely refused to waived the termination fee. As far as I’m concerned, they are complete frauds.

To: Clear Customer Service
Date: March 8, 2010
Fax: 866-561-8404
Customer #: 97XXXX

Re: Early Termination Fee

To whom it may concern:

I signed up for Clear wireless internet on July 27, 2009. A copy of my order confirmation can be provided. Although the service was acceptable at my old house in the 89128 zip code, it is much slower than I need at my new house in the 89129 zip code. Regardless, I have obtained a new internet service provider, and need to cancel my Clear service. This morning (March 8, 2010) when I attempted to do that, I was told that I would have to pay an early termination fee of $92 in order to cancel because when I signed up, I signed up for a two year contract. When I explained that it was never disclosed to me that there would be an early termination fee, the amount of that fee, or how it would be calculated, I was simply referred to the Terms of Service on the Clear.com website. The terms of service on the Clear.com website clearly stated at the top that they were effective as of December 19, 2009 – approximately five months after I signed up. Moreover, although the terms of service did indicate that there could be an early termination fee, it did not explain what the amount of the fee is, or how it is calculated upon early termination; it simply stated that “The Early Termination Fee or Restocking Fee, if any, applicable to your account will be described in your Order Confirmation.” As my order confirmation email clearly indicates, the amount of the early termination fee, or the fact that I am even subject to one, is not described anywhere in that email, or in any other email I received from Clear at, or before, the time I signed up with clear. Neither did the Clear salesperson who cam to my house to sign me up ever disclose that I could face an early termination fee.

I spent nearly an hour on the phone this morning explaining this to Clear customers service representatives who could only run around in circles, point the Terms of Service, and try to explain how the Clear early termination fee was reasonable. They also explained that if I would allow a Clear service technician to come to my house to diagnose the speed issue then maybe the fee “could be worked out,” or words along those line. However, they were unable to point me anywhere on the Clear.com website, or provide with me any other evidence showing where I had agreed to an early termination fee, the amount of that fee, or how it was calculated at termination.

The purpose of this letter is to demand that my Clear services be terminated immediately and that I not be charged an early termination fee – something that I never agreed to and the terms of which were never disclosed to me. Unless evidence can be shown that I agreed to an early termination fee, the amount of that fee, and the manner in which it would be calculated at the time I signed up for Clear service, I expect my account to be terminated without any early termination fees. Please contact me immediately to let me know that the cancellation under these terms has taken place.

Thank you,

Class Action Suit – User Submission by Jeremy H.

Tim — Sat, 22 May 2010 02:57:25 +0000

My name is Jeremy H. In December 2009 I took a job as a territory manager. It didn’t take long before I recognized some very serious issues with customer information being GIVEN to one specific authorized reseller.

When I tried to ask questions about this I was fired and for a bs reason. I have since found an attorney and will be pursueing a lawsuit. I would really like to turn this into a class action lawsuit. So if you have ever received a phone call from someone who was trying to sell you an upgrade OR direct TV or dish and you want to join me. Please contact me.

–
Thank you,

Jeremy H

I’ve already sent complaints – User Submission by Paul J.

Tim — Sat, 24 Apr 2010 21:26:39 +0000

I was at first please with Clearwire, but their required change and change of modem, changed both my experience and my disgust at both Clearwire and Regulators that it takes not the company nor the government, but a class action lawsuit to get change…which has yet to happen, probably because Clearwire has such deep pockets like those of Google and Microsoft (although Microsoft is not involved in this snafu.)
My experience with Clearwire was to contact the technical Escalation manager in Seattle/Kirkland who sent a contractor out to test my place and antenna. After two plus hours he and the person on the phone determined it was their signal that was the culprit. It didn’t get any better after that.
The change from wi-fi to WiMax was supposed to make a good system better, but has actually provided even worse service. I would think clearwire would go back to their old system that was at least stable and always on and connected. But no, they won’t, they won’t give customers a break on their bill either for poor service…even Comcast does that if the service is out for a day or so. Clearwire has done nothing in my estimation to try and smooth the situation with customers. They appear to be too big to worry about the single customeer.
I’ve logged all the times the connection has broken here over the past few months since the person was here trying to figure out why they were failing to give me good service. The many calls to tech people have gone down hill. They don’t even try to help. One told me, “Well, you have to expect glitches with something so new.” Not on my dime I don’t.
I put the iTraffice monitor which tracks the speeds of my Internet traffic. Much of the time I’m getting poorer service than I could get with a 33 baud modem back years ago.
While I can’t cancel the service with out a large early $$ punishment, I’m moving to Verizon anyway, at a much higher cost and expect someone will pay me eventually. I have a business and I can bill the company for my duress and inconvenience. If they don’t pay my consulting bill, I deduct it from my taxes. Hopefully it will be money they have to pay the government in taxes.
As a stock holder (shortly to be former stockholder of Clear and Clearwire) I’m appalled at the contractual agreements between Sprint, Clearwire, Google and others, that have basically tied the Internet to them, at the point they control much of the Internet.
I’m hoping the utilities will eventually allow electrical lines to be used for fast Internet connections and the big bad companies can go take their own crap.
So just know Clearwire really, really, sucks and someone should do some regulation to tell them to take a leap and pay back the customers for what they paid in. If I still had my 56 baud modem and a card slot, I’d be using that now.

cc: FCC
CC: Congress representatives.

Ive already sent complaints – User Submission by Paul J.

Tim — Sat, 24 Apr 2010 21:21:09 +0000

cc: FCC
CC: Congress representatives.

Clearwire Sucks – User Submission by Ernie S.

Tim — Sun, 11 Apr 2010 17:04:56 +0000

Although my exeprience with Clearwire has not been as bad as some, it is bad. I have had speed issues from day one and they keep opening service tickets, one after another, but to no avail (never a return call or follow up). I refused to sign the online acceptance policy for months but was tricked by a support tech to accept the agreement. The tech told me that the reason that my speeds were so slow is that Clearwire throttles the bandwidth until the agreement is accepted. I like a dummy signed the agreement and guess what, no improvement! I am getting ready to change to another provider and will probubly sue Clearwire in small claims court . Has anyone tried that route?

I stumbled onto this site by accident when I was tryied to purchase the clearwiresucks.com domain and found that someone beat me to it.

You got my support and keep up the fight!

Ernie S.

Las Vegas, NV

Crooks in Accounting – User Submission by Janet G.

Tim — Mon, 01 Mar 2010 23:57:49 +0000

My computer quit and I called Clearwire to cancel. They said I had two months left on my contract so I paid it. I asked what to do with the equipment. They said keep it for two months to see if anyone I know will use it. I said I won’t find anyone in my neighborhood. They said keep it just the same. I called back after two months to tell them I had found no one, I want to send it back. They said we have to send you a mailing sticker. They sent the sticker and I sent it back. They continue to call to say I owe them $100. I continue to tell them I am not going to pay and list all the reasons: canceling, paying off the last two months and returning the equipment. One person said my contract was for one more year, one said I had to keep paying and whenever I speak to them they make up bogus references about checking with someone else, which they don’t do. I finally told them “this is harassment and it’s against the law. If you contact me again I will contact a lawyer and sue you. ” This is a very unprofessional, unethical company with a crook at the top and no one looking after these young people who are inexperienced in business, what they can and cannot do. They are not looking for growth in their company but only to tear it down, but perhaps to keep their own personal numbers up by unethical tactics. And, yes their product is inferior. If this does not stop maybe we will need to band together and sue.

Internal Company Map Shows Reality! – User Submission by Brandon W.

Tim — Fri, 15 Jan 2010 21:53:00 +0000

I’m sure you’ve seen Clear’s actual coverage map, but just incase you haven’t here is a link to a screen grab of one showing the coverage near my home in Arlington Tx.

I was seriously considering signing up for the service and ditching AT DSL, but after reading all the bad reviews on DSLreports.com decided against it. GLAD I DID!

-Brandon

Clearwire Sucks!!!! – User Submission by LeAnn B.

Tim — Thu, 14 Jan 2010 02:04:36 +0000

11/12/09-man with badge claiming to be employee of clear came to my home in attempts to sell clearwire/clear service. I refused but he returned 11/14/09. stated this was the last day I would be able to purchase, again seriously high pressure. He showed 1-2 lights on the modem and promised to return the 2nd of December with new equipment when upgrade to system occured. (never returned). I paid for clear and previous service for 1 week, man refused to provide receipt for payment or equpiment I called clear and was told 11/14 was the cut off date to sell old equpiment (seperate BBB complaint will be issued for sales rep). Clear delivered upgraded equipment but signal was still 1 and rarely 2 lights. I called from payphones or borrowed cell everyday, several times a day because of no phone or internet service. Minimum hour spent on phone each time, reps asking me to move modem throughout home for signal. Truck roll was ordered for repairs and man came to home and moved modem around home for an hour. Placed modem 3/4 up wall in room for temporary signal. Signal available for one hour before lost. I repeatedly called clear to ask for help. One employee stated that because I had already had a truck out, there was nothing else they could do, but stated I was in the contract and refused to release me. Called and spoke to “Tuan” and more instruction on moving modem throughout home. Called 1/1 after no service for entire holiday and was offered a 10 dollar credit and another truck roll ordered. Told I may not cancel contract. Between 1/1 and 1/6 documented daily connectivity, no connection 90% of the time and 1 light and chasing lights the rest. 1/1 spoke to Jesse Greene. He was the first to tell me I was not in a service area. I asked why I was sold service and he stated I should not have been. I told him NO ONE in the previous 2 months of service calls told me I was in a no service area, yet they continued to make me walk through the house, sometimes having me hold modem outside. Jesse documented the call and ordered a truck roll, stated I cannot get out of contract without. Truck arrived 1/6, tech admitted I was not in a service area and authorized contract cancelation. 1/6-1/13, repreated attempts to cancel contract and stop auto deduction from my acct. Company refuses. Stated 1st I have to return equipment to have service stopped. I asked where the shop was and I would return, they said there was not shop. They stated I had to mail it and they would send a shipping label. from 1/1-1/13 no label received and charges still occuring although I have been using another company since cancellation on the 6th. Company states the corporate has no phone for me to call them and no email so i cannot contact them. I called 1/12 request refund, personell couldnt help and call terminated (after terminal hold). Spoke to Jesse and stated I want full refund on money paid for service I did not recieve, approx 200 dollars. (exact amount will need to be confirmed through corporate office.) Company misrepresented stating I would get service yet I was not in a service area and could not get connection more than 1 bar for 5 minutes at a time. Most days no connection at all. Company stated they would charge until equipment return but refuses to arrange return. Company automatically withdrew money from my account knowing I could not receive service and refused to remove me from contract.

update… as of today.,1/13/10…. no shipping label received for me to return equipment. Still charged. I have stopped using the service and replaced my provider as of a week ago.

This SUCKS!!!!!!
Anyone know an attorney?
LeAnn B.
University place, Washington

Clearwire breaches dealer contract – User Submission

Tim — Tue, 12 Jan 2010 22:32:15 +0000

We are wanting to sue Clearwire for breaching the contract they have with dealers. We were a Clearwire dealer and need others to join the fight. They breached the contract in numerous areas and we want to file suit.

We are also looking for a law firm that would like to represent us. We have all documentation proving the case.

ClearwireClear and they both SUCK! With a Capital S – User Submission by Robert S.

Tim — Mon, 21 Dec 2009 08:53:43 +0000

Dear Reader, I started my Clearwire Debacle in January of 2007.

MY Wife and I were looking for an ISP that would SUCCESSFULLY Run WoW (World Of Warcraft) a MMORPG & Connect us CONSTANTLY to the internet…more about that later.
We were told “Oh yeah it’ll run that no problem!” Lie # 1
We were also told the Following:

“We have a Policy where you can Lease the Box to BUY it, for only an ADDITIONAL $4.95/month until it’s paid off and it’s a total of $99.00.” Lie # 2
“It’s Worry Free, Hassle Free and Easy!” Lies # 3, 4 & 5
“One of our Skilled Technicians can help you install it quickly and Painlessly it’s a Breeze!” Lie # 6
“We’re open 24/7! to Accomodate your every need!” Lie # 7

There are more but there is not going to be room for everything else if I list them all…

Needless to say it’s NOT Worry Free, Hassle Free or Easy either, as evinced by my NUMEROUS Calls to those (Insert your Favorite Expletive here) at Clearwire and Clear, in both CS and Data Tech Support.

They told us that My Service was not Guaranteed to work in my area…
They told us that we were “renting” the box not “leasing to buy”…
They told us that there was no Problem with using it after Midnight MST…
The Original ‘Technician’ they sent out…ended up Creeping my wife out and asking HER how to Install it…wtf?!

I am Currently in the process of getting out of this BEYOND TERRIBLE ISP, I was sent the UPS (Print it your damn self) Shipping label and told that they will Cancel it…when they Receive the Box in Nevada…that was on 12/15/09 at 6:00-7:00pm (I was on Lunch)…BTW my Due date is for TODAY! The 16th of December, 2009… so they’re trying to get one last little bit out of us…even though they SAY they’ll ‘waive’ the ETF due to the ‘notes’ on the Acct from the LAST ‘Technician’ who came out to the house…which was the 4th or 5th dude who had done so…and KNEW the area was BAD from the Beginning BEFORE Clearwire even.

They told me they were sending me an Email that night, another Lie…have we lost track yet?, which I have added below and that within 24-48 hours after opening said Email the Shipping label would be sent out via Email as well…

——-

Clearwire Return Confirmation?

From: NoReply@clearwire.com

Sent: Wed 12/16/09 12:33 AM

To: [redacted]@hotmail.com

Dear Robert S.,

We have received and are working to fulfill your request to return your Clearwire device. A UPS return label will be emailed to you to print out and use to return your Clearwire equipment free of charge. This email will arrive between 24 and 48 hours from now to this email address. If you have not received it within 48 hours, please check your junk email folder. The return label is valid for use within 10 days of receipt.

If you have requested cancellation of service in conjunction with the return of your device, your service will be terminated upon receipt of the device in our facility.

Thank you,
Clearwire

Please do not reply to this message. If you have additional questions, please call 1-888-clearwire

——-

This MORNING at 5:15am 12/17/09, Yes I started this Yesterday and It took me till today to Complete b/c I wanted to get it RIGHT, I FINALLY; AFTER they auto deducted their blood payment from my acct, Got this:

——-
Clearwire UPS Return Label?

From: CLEARWIRE (pkginfo@ups.com)

Sent: Thu 12/17/09 12:03 AM

To: [redacted]@hotmail.com

UPS Returns Label Delivery

This notice tells you that a UPS shipper has sent you an electronic UPS Returns Label.

You can print and use this label to include in your outbound shipment, or send it to the consignee. The label will be available for 10 days.

Note: When retrieving your UPS Returns Label below, we will provide you with both a UPS Returns Label and Commercial Invoice if the invoice was prepared by the original shipper.

View UPS Returns Documentation Instructions

Retrieve Your UPS Returns Label .

Get the Receipt.

Find the Closest Service Location.

Find Out More About Returning Your Shipment

—–

Which is a Crock and we have had to deal with this in the past as well, ONCE you CLICK ANY of the above it only lasts so long before it SENDS it back to Clearwire/Clear, oh did I forget to mention that we went through…3 or 4 Boxes too?…

Henceforth and Forthwith I will NOT be calling these (Insert your Favorite Expletive here) ever again unless they try my patience and attempt to get MORE $ out of us, I have written a MACRO for WoW and everytime I’m online will broadcast it in the /2 Trade Channel it consists of the following which I suggest ANYONE who plays WoW should make as a Macro to Notify the ENTIRE WoW Community of this Charlatan ISP this macro is within the 255 Char limit and is simple to Create.

(Instructions in WoW Accronym on purpose ) login, type /m Click New, find the Symbol u want, Copy+Paste this into the Text area and then Left Click the Icon and put it in one of ur action bars.

Finally something that IS Worry Free, Hassle Free and Easy!…FOR REAL (IRL)

The macro is as follows:

Any1 Interested in a BAD ISP? U should check: Clear (Clearwire) They: Lie, Close@10pm, Disable ur Connection@Raid time, Charge u 4 the Box 2 Rent, not Lease to Buy like is Promised & Refuse to Cancel it until they receive the Box in Nevada USA…Enjoy FYI

This is so no other fellow WoW Aficionados ever have to deal with ANY of the Following:

Contacting ur ISP 5+ times a week b/c you need your Box Reset or Moved or are wondering if the tower has fallen over or something,

Getting RUDE CS/Tech Support Ppl to ‘help’ u do the SAME EXACT TS every single time, even after having Documented that prior, it has been done to death,

Have MULTIPLE Truckrolls sent to ur home and greasy/slimy ‘Technicians’ invading ur house,

Watch ur Box search for 5+ hours for a Tower in the area or up to 25 miles away…when u have a tower 1/4 mile away from the house…

(This Primarily takes place after 12am, I Work from 1pm-12am, so it’s Relevant and I Specifically Asked both Clearwire AND Clear about this time frame who told me: “No problem, Trust us!”),

Have to listen to ur wife CRY as she calls u at work on ur break/lunch to Complain that the Clear Ppl won’t give her a straight answer about ANYTHING and that they basically said: “You’re Screwed.”,

Continuously Fight for FASTER than D I A L – U P Speeds, yes I’ve seen as low as 8kbps…OMFGWTF!,

Be lied to about:

Policy,

ETF,

Terms and Conditions,

Monthly Charge Changes,

Etc…blah blah blah and so forth I can go on for HOURS on how much I Hate and Despise this TERRIBLE ISP, But I should stop now, b/c my fingers are starting to Bleed.

In Closing let me say that if there is a Way for us to get involved in the Class Action Lawsuit against Clearwire: http://www.consumeraffairs.com/news04/2009/04/clearwire.html

PLEASE oh Pretty Please Involve us TOO Chad Minnick of Washington.

I know we don’t qualify as having Paid the ETF, b/c I basically Brow beat those…unmentionables into GIVING it to us without the ETF, AFTER doing more TS than I do all year and I’m a Tier 3 Data Technician for Verizon Wireless, & after my Wife called in and they couldn’t even tell her when the Contract would End if we did send back the Box…

“We are NOT Amused, If we had any Cake, we’d force them to eat Rat Poison and Die & eat the Cake ourselves.”

They need to be BANNED from the Airwaves, I petition ANYONE who has dealt with a Modicum of the B.S. that we have dealt with to step forward and Join us in this endeavor, maybe we can get an entire Email list and send it to EVERYONE on the planet who has email so that they will then KNOW.

Make sure it goes through snopes of course for those who NEED that

Guess what my subject is… – User Submission by Monique W.

Tim — Mon, 30 Nov 2009 22:11:58 +0000

Hello all;

Just thought I’d put my two cents in….My experience with clearwire has been similar to everyone’s but here’s a little new twist: I actually waited out my incredibly long ad dissapointing two year contract wich was supposed to be up in November 2009, but when I went to cancel, they said that my contract wasn’t up untill january of 2010….? So after hitting my head against the wall for being stuck with this crappy service for 3 more months, I checked my bills….turns out they gave me the first three months free after signing my contract and didn’t count the first three months against my term! I hate this company and all their slimy tactics. I hope this lawsuit wipes them out and gets the word out that the company is not worth the many headaches it’s given me!

Recent Customer Story – User Submission by Scott H.

Tim — Mon, 30 Nov 2009 22:10:27 +0000

Hi. I became a clearwire customer almost a month ago and have had nothing but problems. The clearwire salesman talked me into getting a modem sent to me even though I was moving and wouldn’t need service until relocating to my new house. They said they would overnight the modem. It did not arrive until two days later, partially delaying my move. Then when I arrived at our new house, the service was down for two days. I had now been a customer for four days with no service and they had charged me already, though the salesperson had stated initially that I wouldn’t be charged for service until it actually started. Lie number one. It took a couple days and many relocations around the house to find a decent spot for service. Service fluctuates between 1 and 4 bars CONSTANTLY, though the modem remains inert. I had been told be sales and tech support that I should get a minimum of 2 megs download and up to 5-6 normally. I have done dozens of speedtests. The average download speed is about 0.6 megs. This is highly unacceptable as my income depends on downloads and uploads to work fast and for a consistent connection speed and service. This is NOT the case with clearwire. They have me under a “contract”, though I obviously never signed anything and their service is not even remotely what they promised. I also use Roku for streaming netflix and this doesn’t work at all. I have spent hours with their tech support team on the phone wasting time when the truth is their service is simply terrible. Often times the internet doesn’t work or is slower than dial up circa 1997. I will be calling them tomorrow to cancel but I am worried they are going to try and charge me an early termination fee. I am upset that I have given them my information and if I don’t pay them they will likely attack my credit. This is it. I will NEVER get under a phony “contract” again nor will I give my social out anymore to these scam artists. I wish this were the exception, but in America it is the rule. I will be happy to sign anything, make a statement or join any efforts to stop these kinds of corporations.

Thanks…..Scott H.

My experience – User Submission by Bill B.

Tim — Fri, 13 Nov 2009 07:41:34 +0000

I GOT OUT OF MY CONTRACT WITHOUT PAYING AN ETF!!

After recently moving to Atlanta, I signed up with Clearwire (as I use Directv and I do not have a landline, so cable and dsl were out). After three weeks of very slow connection speeds, I decided I would cancel Clear service and pay extra for cable internet. I figured I would have no trouble as I only had their service for three weeks.

After calling to cancel service, they said I needed to talk with technical support before cancelling. I was on the phone with this woman for 45 minutes as she had me trying the modem in 7 rooms in my house. She was tricky because she asked me what rooms I had in my house before she started sending me around my house. Each time she had me test the speed at speedtest.net. The best result I had was 1.14 mbps download, which she asked me if I thought this was acceptable (no way). After my cell phone battery died in the last room, I tried calling back after plugging it in only to find that it was after their call hours.

The next morning while at work, I called again to try to finish up, but because we had not tested the last room, they would not allow me to cancel (they put notes in the system when my phone died).

When I got home, I called again, and after concluding that I could not get decent service they said that they needed to send out a technician to verify the connection speeds. I flipped out and asked why I had to spend 45 minutes running around my house if they were just going to send someone anyhow. Well, the technical services person transferred me to an account rep who tried to schedule a technical service visit, but I told them that I was only available Sunday evenings from 12:00-2:00 AM. The woman insisted that I or someone else could be available at another time but I stuck to that time slot. She said she could cancel the account but I would still have ETF because a technician could not verify the poor connection. I (lying, but knew they weren’t going to send a tech 2:00am) told her that they were welcome to send a tech during my available hours. After telling me that if a tech could not verify the speed, I would incur an ETF. I asked to speak to her supervisor and she transferred me. After going through the same rundown of conversations with the supervisor, she insisted that because I was not available for a tech, I would have to pay ETF. I (in a mockingly kind voice) told her that I was available for a tech and it wasn’t my fault that they weren’t available when I was. She put me on hold to “review the case”. When she came back on the line, she informed me that I could cancel without paying the ETF because of my experience and my “schedule availability”.

In sum, after phone calls of 17.43, 55.26, 19.12, and 67.03 and reiterating that it wasn’t my fault that they weren’t available when I was, I got out of my contract without paying their ridiculous ETF. Hopefully this is a loophole in their contract that can work for other poor souls stuck with their terrible service!

Early Termination Fee Waved – User Submission by Katie H.

Tim — Tue, 10 Nov 2009 01:39:53 +0000

Hello,
Please pass on the following to be posted on your website. This is a
good day! I was able to cancel my account without a cancellation fee
by reporting Clearwire to the Better Business Bureau.

BBB CASE#: 2222####

Complaint filed against:
Clearwire Corporate

Business Info

NAME:

Clearwire Corporate

BBB MEMBER:

CONTACT:

Ms Diana Babin

ADDRESS:

N/A
,

PHONE:

425 216-7600

FAX:

425 216-7900

Website:

www.clearwire.com

(Less)
Complaint status:
Forward Business response to Consumer (More)

Activity

Date
Activity
Description
11/03/2009 Forward Business response to Consumer CLT.cf.rtf
11/03/2009 Receive Business Response
________________________________
November 2, 2009

Re: Katie SMith
Clearwire account #: 90####
BBB file number: 2222####

To Whom It May Concern:
This is in response to your letter received by our organization on
October 22, 2009, regarding Ms. Katie Smith. We would like to thank
you for the opportunity to respond to Ms. Smith’s concerns. We at
Clearwire do see customer satisfaction as our priority and therefore
regard every issue as critical and deserving of our immediate
attention.
Clearwire has reviewed Ms. Smith’s concerns and agrees to waive the
Early Termination Fee upon cancellation of her service. Clearwire
urges Ms. Smith to contact our Account Services department at
1-888-253-2794 in order to initiate the cancellation process and be
provided with a prepaid UPS shipping label for the equipment return.
Clearwire notes that account cancellations are not complete until all
leased equipment has been returned to our warehouse. Ms. Smith’s
account has been documented accordingly.

Clearwire offers no further credits or adjustments in this matter.

Clearwire deeply regrets any inconvenience this matter may have caused
Ms. Smith. If we may be of further assistance, you may reach us at
1-888-Clearwire. We are available Mon-Fri 8am-4pm Pacific Standard
Time.
Sincerely,
Diana Babin Corporate Escalations Analyst Clearwire, LLC.
________________________________

10/22/2009 Inform Business of the Complaint
10/22/2009 Send acknowledgement to Consumer
10/22/2009 Complaint Processed by BBB Operator
10/21/2009 Complaint Received by BBB
(Less)
Case Description:
The product Clear is advertising does not perform to the level they
claim. For 1-4 hours everyday the product does not perform at all. For
3-18 hours everyday the product performs at the bare minimum
acceptable level. If it is a “good day” I will get good product
performance for 2 hours maximum. I would like to discontinue the
service but upon calling customer support (multiple times), they
refuse to let me out of my contract without paying a cancellation fee.
They stated they would send a technician to my home to repair the
problem but never have (it has been 2 weeks). I’ve spent likely 20
hours on my cell phone with technical support to no avail. I am not
asking for them to compensate me for the 20 hours of personal time,
nor the 20 hours of cell phone minutes — all I am asking is that they
honor their word and let me out of paying every month for a product
that doesn’t work.
Category:
Product Issues
Case opened date:
10/22/2009
Case closed date:

Desired Resolution:
Allow me to return the modem and end my contract immediately and do
not charge me any fees to do so.

I am going crazy – User Submission by Chris C.

Tim — Fri, 30 Oct 2009 22:06:35 +0000

Hey everyone i am going crazy very very crazy. Everything that everyone here talks about has happen to me and now it has got so bad that clearwire is calling my phone upto 5 times a day sometimes they will call 3 times in 15 min it is bad and my cell phone company will not block the num. i called the law firm on this page but i have not heard back and it has been a while and i tried to contact a law firm in my town of reno,nv. i did see that another person that posted on this website is in reno, i do not know how many more people are in reno but if you are please contact me. so we can set up a protest or just get together. so i ask someone please help!
Thanks
chris in Reno,nv

Why I wish to file a suit against Clearwire – User Submission by Shameka W.

Tim — Wed, 09 Sep 2009 15:53:27 +0000

Ok, I got my clearwire account, oh, sometime in 2007. What was supposed to be a 2 year agreement, now they are saying my account is open until June of 2010. Come on.. this is ridiculous. Well first hand, they call you everyday even when you make arrangements and talk to a manager to confirm arrangements. Biggest mistake was cancelling their service and giving them my authorization code. I was charged 205 for cancelling and 3 charges of $1.00, then $40 for what is supposedly been a late bill, and today they charged my account $35.44 and all this happened after I paid the 205 to cancel. They say you will be continued to be charged until they receive the modem. I sent that sucker packing yesterday back to them. Now for what I am reading, they seem to continue to charge people’s account even after they cancel services. Please I want in on the class action suit. I am also contacting a lawyer today, because this is no joke. They really rip you off. Not to mention as soon as you pay your bill and if it is close to your next due date, they cut your services off. It’s been at least 7 times that I made a payment and my services were still not working.

Clearwire Sucks – User Submission by Bobby

Tim — Wed, 09 Sep 2009 15:48:53 +0000

This may be one of the worst companies I have ever dealt with. They claim to blanket the city, however I live in Atlanta at the intersection of Atlanta Road and I-285 and have no service. (yes, I said I-285 the highway that circles Metro Atlanta) I have been calling to get this crap canceled since the very next day after my purchase. I just get transferred from one person to another, every time I ask for a manager they are out and will call me back. It’s pretty sad the managers even avoid the customer complaints. I was told I would purchase the modem and have no contract. BS. Now they say I have a 2 year contract and it will cost $250 to cancel. Why should I pay to cancel a service that does not work? They say they will cancel if the tech dept finds I cannot get service(tried this for a month, only to get the runaround again). They told me to move around in my house to get signal(tells me they know the service is bad) They even had a rep out canvassing my neighborhood, he had to go to the pizza place to use their internet!! Just wait, 10 billboards are coming telling everyone how bad they are, I will not put up with their BS any longer, I will not call them again to cancel, I will simply have my lawyer contact them.

Usage Policy – User Submission by Bill S.

Tim — Wed, 26 Aug 2009 02:48:34 +0000

Today I recieved my 2nd about how bandwith I was using. Basically they said I can’t netflix, cuz there was too much downloading. This is not unlimited subscription and they will tell me exactly what i am paying. How much internet traffic or downloading “am I allowed to have”. So can you tell me more about this lawsuit? I want to be a part of it in any way I can. They shouldn’t be allowed to do this.

Thanks for listening