Archive for the ‘Customer Service’ Category
Wednesday, March 21st, 2012
I have literally hundreds and possibly thousands of recorded speed checks on Clear's service. I have contacted them over twenty times asking if they would ever be able to provide the speeds we pay for. The majority of the time they accused our equipment for the faults when I constantly ...
Posted in Billing, Customer Service, Performance, Tech Support, Throttling, User Submissions | No Comments »
Wednesday, March 21st, 2012
Why do companies shoot themselves in the foot by outsourcing their customer service to companies abroad? I thought the technical people were bad until I got on with customer service. Their english is so incredibly broken that they cannot be getting 10% of what I am saying. ...
Posted in Customer Service, User Submissions | No Comments »
Wednesday, March 21st, 2012
I'm on a 3 Mb/s unlimited home plan (for years, actually). I did 2 OS net installs in one day, about 11 gigs or so. The next day I was throttled to 1 Mb/s, from 3 or 4 Mb/s. My upload speed is down to about 200 kb/s. The funny ...
Posted in Customer Service, Performance, Tech Support, Throttling, User Submissions | No Comments »
Wednesday, March 21st, 2012
Just another vote to count.
I have been tracking my internet speed for a solid month now. I am throttled on a daily basis to 50kB/s, with a one hour window at exactly 3AM which I am throttled LESS, perhaps 400kB/s +/- a bit.
I cannot stream ...
Posted in Customer Service, Performance, Tech Support, Throttling, User Submissions | No Comments »
Wednesday, March 21st, 2012
Friends,
I'm very concerned about this problem with Clear formally Clear-wire. They cut me off using my home page to not allow me to browse the web without agreeing to their demands, then they allow me to browse the net if I agree to there demands to cut down my downloading.
I ...
Posted in Customer Service, Performance, Tech Support, Throttling, User Submissions | No Comments »
