Archive for the ‘Customer Service’ Category
Wednesday, April 11th, 2012
Chat Transcript
Hello Motley. Please wait while we find a CLEAR specialist to help you.
You are an existing customer with a Tech Support question.
You have been connected to tt_Andro D.
tt_Andro D: Hello, thank you for chatting with Clear. My name is Andro, So I can help, may I please have ...
Posted in Customer Service, Performance, Tech Support, Throttling, User Submissions | No Comments »
Wednesday, April 11th, 2012
The service, in terms of bandwidth or speed was never good at all (4G my ass!), but for the last 10 days we've had a lot of rain and cloudy weather and the signal is so poor an unreliable, that I've been having to reboot my modem at least 6 ...
Posted in Customer Service, Performance, Tech Support, Throttling, User Submissions | No Comments »
Monday, April 2nd, 2012
I contacted CLEAR.com's customer service tonight because my internet
has been really slow (for general web surfing and of course it's
buffering every fifteen seconds for Netflix). The first thing the rep
does is ask me to run a speed test. 0.13 is my upload speed.
Seriously?! You promise 4.0, and ...
Posted in Customer Service, Performance, Tech Support, Throttling, User Submissions | No Comments »
Monday, April 2nd, 2012
-Throttling in Winston-Salem, NC!
We had Clearwire for about 5 months when suddenly they started throttling our speeds.
When we first purchased clearwire, it was very fast and could run xbox 360 and netflix at once. My theory is they let people get fast connections for awhile to get ...
Posted in Customer Service, Performance, Tech Support, Throttling, User Submissions | No Comments »
Saturday, March 24th, 2012
I have had several issues with clear service. I called clear within the first week of signing up regarding service issues. Within the first week of enrollment I didn’t have service for an entire day. Finally after calling several times over 3 months I logged the last month ...
Posted in Billing, Customer Service, Performance, Tech Support, User Submissions | No Comments »
