Archive for the ‘Customer Service’ Category
Friday, January 13th, 2012
I was with Clearwire for 2 to 3 years and never had any late payment and when cancelling my service 4 days after I paid my bill. They informed me they do not give refunds for my un used portion of service, instead they would put in a future cancellation ...
Posted in Customer Service, Performance, Tech Support, User Submissions | No Comments »
Thursday, January 12th, 2012
In November of 2009 I signed up with Clear. Everything was going well until I took 30 minutes with a rep on the phone to participate in a customer survey. At that time I had no problems and in my words, "they were the best in all ...
Posted in Customer Service, Performance, Tech Support, User Submissions | 1 Comment »
Thursday, January 12th, 2012
The first year I had clearwire was alright, about 80% of the time I’d get the full 1.2 – 1.5 MB/s download speeds, the other 20% was around 600 – 700KB/s. Now, I’m getting 60kb/s 100% of the time. According to speedtest.net I’m getting 0.60mBits. That’s megaBITS, not bytes. Trying ...
Posted in Customer Service, Performance, Tech Support, Throttling, User Submissions | No Comments »
Wednesday, January 11th, 2012
Last night, I rented a movie on VUDU.com and was trying to watch it. I could not. I checked my speed and? it was 0.6Mbps. 0.6Mbps!!! CAN YOU BELIEVE IT?! IS THIS DIALED UP SPEED! Their technical support had me do all kind of checks. 6 hours later, I ...
Posted in Customer Service, Performance, Tech Support, Throttling, User Submissions | 2 Comments »
Wednesday, January 11th, 2012
Been with clear for 5 years. In Oct 2011 clear increased by monthly rate from $32.00 to $50.00 which I noted when I received my VISA bill in Nov 2011. Called clear and was told that all would be corrected, my bill would return to $32.00 and I ...
Posted in Billing, Customer Service, Tech Support, User Submissions | No Comments »
