Archive for the ‘Customer Service’ Category
Wednesday, October 15th, 2008
Clearwire claims it inadvertently wiped out the e-mail accounts for numerous customers this weekend.
They claim it was limited to "80 customers" but that all of the customers' emails going back years, which were stored on the server, were wiped out. I know, because I'm one of those customers.
The company ...
Posted in Customer Service, User Submissions | No Comments »
Wednesday, October 15th, 2008
I have clearwire but don't use it because they suck. We signed up for them in June 07. Used them for 29 days and they were great. the split second it turned midnight on the 30th day, the quality of service went to crap. it went from 1.5meg down to ...
Posted in Customer Service, Performance, Tech Support, User Submissions | 1 Comment »
Tuesday, October 14th, 2008
I had been a happy customer of Clearwire. I haven't moved out of their service area. I live within site of their transmission tower here in Emmett. God-forgive-me, I had been telling my friends they were a good IP.
Then, out of the blue, without my ...
Posted in Customer Service, User Submissions | 1 Comment »
Wednesday, October 8th, 2008
This is my experience with the corporate greedmongering of Clearwire.
Last year, in may or June, I signed a one year contract with Clearwire to provide internet service. I was told by the local clearwire rep that as a bonus, I would receive a $50.00 VISA online credit card ...
Posted in Customer Service, Performance, Tech Support, User Submissions | No Comments »
Tuesday, October 7th, 2008
Stay as clear away as you can. They will promise you that should you move out of their service area you may cancel the contract but what they fail to tell you the cost of doing this: YOU sell the contract yourself, YOU pay a cancellation fee or ...
Posted in Customer Service, User Submissions | 1 Comment »
Wednesday, October 1st, 2008
I was an enthusiastic early adopter of Clearwire here in Seattle. At that time I lived on Queen Anne, and the reception was great- 5 bars everyday. Last April I bought a new condo in Burien and called before moving to be sure that the service would work ...
Posted in Customer Service, Performance, User Submissions | No Comments »
Friday, September 12th, 2008
STUPID CLEAWIRE
Taking money out of my account AGAIN when I canceled the service more than a week ago.
Not only did they say they would NOT bill me but the lady promised a refund of last months charges. I tried in vain to return their stupid modem and she kept asking ...
Posted in Customer Service, User Submissions | 6 Comments »
Thursday, September 11th, 2008
So I read a lot of material on your website after I had a blowout with Clearwire’s customer service. Extremely frustrated, I filed a complaint with the better business bureau and after a week got a response that they would cancel my two year contract if I would pay ...
Posted in Customer Service, User Submissions | 4 Comments »
Tuesday, September 9th, 2008
I've been 'clearwired' again! It's a new phrase I've coined.
I sent a submission back on May 22nd, you can look it up, it was about their inferior isp and the difficulties I had quitting. Well, I've had to deal with them again, you ask, but Ian didn't you ...
Posted in Customer Service, User Submissions | 1 Comment »
Friday, September 5th, 2008
Hello. i am so beyond mad i had to post this. (my repost from clarkhoward.com) - i intend to call him tomorrow and get him on this actually. i would NEVER EVER do anything like that normally but Clearwire deserves this.
i moved recently from OH to KY. signed ...
Posted in Customer Service, Lawsuit, Tech Support, User Submissions | 1 Comment »
