Archive for the ‘Customer Service’ Category
Friday, July 23rd, 2010
Hi there:
Came across your site after researching why I was getting the run-a-around for a return label from Clearwire, which I still havent gotten 10 phones calls later, 8 emails of promised return label delivery, and even a store appearance. In short, I ordered their service because of what ...
Posted in Customer Service, Performance, Tech Support, User Submissions | No Comments »
Thursday, July 22nd, 2010
I had clear! It was not clear at all. I had low download, uploads, and very high ping. Not to mention packet loss. At www.pingtest.net i had a grade of F!!!
I spoke to them on the phone for at lest a total of 10hr, trying to fix the issues. I ...
Posted in Customer Service, Performance, Tech Support, User Submissions | 1 Comment »
Sunday, July 18th, 2010
Here is my story and it’s a great one. I got clearwire because I am a single mother and a full time student. So I just can’t afford as much as Comcast and Quest want to charge. When I walked into the mall and told them I wanted to set ...
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Thursday, July 15th, 2010
Within hours of using Clear, I knew I had made a mistake. It was all around worse than DSL - slower, less consistent, and more expensive. I called to cancel. Everything seemed fine as the customer service rep took my information until he said that I was not ...
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Thursday, July 15th, 2010
I signed up for Clear about two weeks ago, and since the service is horrible, I called to cancel. I was told that they could send a "Docking station" to help with the signal problem and they could extend my trial period. Well I go online later that evening to ...
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Wednesday, July 14th, 2010
Service Technician stopped by today and give the following analysis.
"The tower was not providing service as advertised. You are barely getting 1 mg of download speed. Basically, the tower has reached its capacity."
This is what I have learned – a tower has 3 sectors and can only support a small ...
Posted in Customer Service, Performance, Tech Support, User Submissions | 1 Comment »
