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Archive for the ‘Customer Service’ Category

User Submission by BJ D.

Friday, July 23rd, 2010

Hi there: Came across your site after researching why I was getting the run-a-around for a return label from Clearwire, which I still havent gotten 10 phones calls later, 8 emails of promised return label delivery, and even a store appearance. In short, I ordered their service because of what ...

Clear Sucks – User Submission

Thursday, July 22nd, 2010

I had clear! It was not clear at all. I had low download, uploads, and very high ping. Not to mention packet loss. At www.pingtest.net i had a grade of F!!! I spoke to them on the phone for at lest a total of 10hr, trying to fix the issues. I ...

My wonderful Story – User Submission by Katherine A.

Sunday, July 18th, 2010

Here is my story and it’s a great one. I got clearwire because I am a single mother and a full time student. So I just can’t afford as much as Comcast and Quest want to charge. When I walked into the mall and told them I wanted to set ...

Cancellation Shenanigans – User Submission by Christopher C.

Thursday, July 15th, 2010

Within hours of using Clear, I knew I had made a mistake. It was all around worse than DSL - slower, less consistent, and more expensive. I called to cancel. Everything seemed fine as the customer service rep took my information until he said that I was not ...

Clear cannot find a charge THEY put on my card – User Submission by Matthew H.

Thursday, July 15th, 2010

I signed up for Clear about two weeks ago, and since the service is horrible, I called to cancel. I was told that they could send a "Docking station" to help with the signal problem and they could extend my trial period. Well I go online later that evening to ...

Latest Update – User Submission by David B.

Wednesday, July 14th, 2010

Service Technician stopped by today and give the following analysis. "The tower was not providing service as advertised. You are barely getting 1 mg of download speed. Basically, the tower has reached its capacity." This is what I have learned – a tower has 3 sectors and can only support a small ...