Archive for the ‘Customer Service’ Category
Saturday, June 21st, 2008
I work from home and during the first week of my job their service starts going crazy. At first I thought it was my router because it would seem better as we rebooted the router so I replaced it with a new router of a different brand. Then about ...
Posted in Customer Service, Performance, Tech Support, User Submissions | No Comments »
Tuesday, June 10th, 2008
I had to close my bank account just to terminate service with Clearwire. After two months of trying to get tech support’s attention, with long hold times resulting in disconnections, I finally returned the modem to where I purchased it, where it was refused. Once again, I ...
Posted in Customer Service, Performance, Tech Support, User Submissions | 1 Comment »
Tuesday, June 10th, 2008
Yesterday I tried to cancel my service and the CSR said he would send a shipping label to my email. None was sent. When I contacted the online chat service, he said his records showed that a label was sent and he couldn’t help me. He referred ...
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Tuesday, June 3rd, 2008
I signed up with Clearwire in October of 06. My two year prison sentence ends there. I moved to the mountains. Clearwire cannot provide me service here. They told me "too bad" - basically and that I would have to continue making payments regardless of my move. This seems unfair ...
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