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Follow-up to August 29 Posting – User Submission by John F

December 15th, 2015 | by admin |

I called again the next day and this time I was told that the tower I had been connecting to was permanently taken out of service. (Previous two calls never told me this.)
I am not able to connect to the east tower because of a number of large trees in my neighbor’s yard. I can get a connection that is not very good on the west side but had to buy a wi fi connector to do it.
I also use this in my office and have been having trouble there as well. (Again I am told there is a problem with the tower.) I spent over 30 minutes on the phone yesterday and noted that my signal was varying between about 3 lights and no lights. This is the second time in less than a week that I have been off line for about half a day. And even when connected it is very slow. (After starting this email I again lost the connection.)
Clear is being taken over by Sprint. (I note there is also a Sprint Sucks web site.) Their service is much more expensive than I pay for my current service. You would think they would want to give good service to the Clear customers if for no other reason than to try to sign them up after Clear is discontinued. Instead the service has been getting worse every week. Why would anyone go to Sprint for the increased cost and terrible service? I can’t even send this email without getting an error message.

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