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Archive for July, 2014

Clear constantly disconnects…customer support apathy – User Submission by Matthew H.

Thursday, July 24th, 2014

I've been using Clearwire for a number of years, and it's been getting consistently worse over time.   The last six months have been atrocious. I can barely watch any medium resolution video without lag and chop, even when all is "going well". I pay for the faster speed unlimited plan, which boasts ...

A complaint about Clear – User Submission by George D.

Tuesday, July 22nd, 2014

I have had Clearwire, now Clear, service for many years. Typically it went well. A thunderstorm in the area would typically cause outages that would last a day or so, but then it’d be back, and plenty fast enough for streaming video, Skype calls, etc. That all changed a ...

It’s a “Clear” choice to switch off their plan – User Submission by Patti P.

Sunday, July 20th, 2014

No matter how many times I've called to complain about the speed issue, no one helps me. It's only my daughter and I. We don't use our phones, laptop and tv all at once. Even just watching one show on Hulu takes ten minutes to load or never loads at ...

Throttling to less than 1 MB of speed when paying for 6 MB – User Submission by Gigi G.

Friday, July 18th, 2014

Clear sucks for bad customer service, lying to customers, pretending to troubleshoot when they clearly know they are purposely throttling. I can’t wait to drop them.