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Archive for July, 2012

My Story – User Submission by Lillian M.

Thursday, July 26th, 2012

I've had Clear internet since 2010. I paid for my modem and didn't sign a contract so that I could pay month to month, and leave with no problem if a better service came to the area. I had the on-the-go mobile modem, which broke twice, as the ...

service – User Submission by Ron R.

Thursday, July 26th, 2012

Sirs: I had Clearwire for three years with no real issues. It was not the fastest but it certainly was not the slowest I've ever had. Anyway, on June 30th a storm came through my area and knocked me off line. I did not lose power, just internet service. ...

Clear really sucks – User Submission

Thursday, July 26th, 2012

Some advice for people looking for Internet Service. DO NOT use CLEAR Internet. Since I was with Geek Squad we were able to test it for $19 a month, regular $34.95. Every time the weather was bad the Internet did not work. Winter and spring it is just not usable. ...

Ripped of by clear wire – User Submission

Thursday, July 26th, 2012

They misled me by telling me I would get a specific speed, but when the unit came there was so little speed and connection that I couldn't us it. when I called them they told me I be fine with less speed, even though it was less than what they ...

Clear 4G does not work at all in inclement weather – User Submission by Howard S.

Thursday, July 26th, 2012

I've had Clear wireless (two modems, since I travel - the 3G/4G combo and a 4G) for over a year and a half. Service was reliable up to about three months ago. Now I find that my 4G slows to a crawl after I use about 7-8 ...

Monthly lease Access fees – User Submission by Alena M.

Thursday, July 26th, 2012

Dear Sirs or Madame: May be you can help me figure out this mess, Its been on going for a year. In short clear wire has been charging me a lease access fee of $6.00 for the last 13 months and I purchased the USB modem outright ...

Unethical Business Practices – User Submission by Rodger M.

Friday, July 13th, 2012

My wife and I had this service in 2011 (March – May), however we moved and could no longer receive their signal. We contacted Clear, explained the situation, returned the equipment, and thought that we were finished. Unfortunately Clear continued to place charges on her credit card. ...

Spectacularly incompetent, unprofessional, misleading and frustrating – User Submission by Ken S.

Friday, July 13th, 2012

I'd rather not relive the horror of 4 days spent trying to get the Clear service I signed up for to work. Let's just say I was shocked by how very deeply screwed up this company is. I spoke with many reps, via chat, phone and in-person trying to ...

Trying to cancel service – User Submission by Brandon E.

Friday, July 13th, 2012

I got online to cancel service and was told by the guy on chat I would have to call to verify my information to cancel. I was able to set my account up via chat. how can they verify my identity any better over the phone than they did over ...

My Clearwire Experience – User Submission by Jeff

Friday, July 13th, 2012

Hello there. I am very glad to find your site. INTRODUCTION The following is a Very Small Sample of the great number of times I have had extremely slow internet, or complete outages. I gave up phoning their tech support because they try to blame my computer or distance from ...