Cancellation – User Submission by Sam G.
June 1st, 2012 | by Admin |The WORST connection and customer service. Just cancelled.
I’d originally bought the 4G home modem for my home office. Bought the 3G + 4G USB service as an additional package “in case the 4G goes down”. Now bear in mind that the 4G shouldn’t technically go down b/c I’m less than 2 miles from 2 towers, and have a 5 bar signal strength. HOWEVER, this doesn’t mean that for whatever reason, their tower won’t “go down” as it does every month for the year and a half I’ve been with them.
Typical month, they are down for 1 week straight at least. One month, they were down for 3 weeks. So if their tower is down ¾ weeks of a month that you are paying for, shouldn’t you get a service refund of some sort? No. They will say that you have a USB dongle with up to 5 gigs up and down each month. What happens if you go over the 5 gigs because their 4G service is down for 3 weeks? Well, you have to pay overage charges!
So essentially, I pay an extra insurance policy (USB 3G +4G dongle service) for their crappy 4G service. Then, if they’re really crappy and take their time to fix their tower, I have to pay the overage! All this non-refundable.
That’s not the worst part of it all. The worst part is their customer service nightmare. Every month, I have to repeat the same demeaning service procedures to unplug my modem, plug it back in, etc. This may take from 45 minutes to 1.5 hours every month! This is okay if it’s once or twice a year, maybe. But when it’s once or twice a month when their service goes down, trust me, the routine charade of unplugging and telling them how many lights you see and “where is your modem placed in your house b/c it’s probably a bad signal” gets maddening.
I went ahead and paid $40 x 2 for cancelling both services. Best investment I’ve ever made!