My experience – User Submission by Katrina C.

I’m in Texas and first was told about Clear through my landlord. They were only using he wireless stick and didn’t have many issues. They said the service was slow once in a while. So I decided to try them. I got the internet, internet stick and phone package. For about 6 mths… I was paying about 50.00 a mth. I also had a secondary line added that I used for about a mth. I called and asked them to cancel the secondary line and for 6 mths, I had to call in each mth to ask them to take it off after they charged me for it. During those 6 mths, i repeadetly asked for a credit and was never given one. After all that time, I fianally threatened to cancel my account and that’s when they issued me a credit for the secondary line charges. A mth later, I received my bank statement and my billed jumped up from 50.00 to 90.00 a mth!! I called back and told them to cancel my account and of course they gave me a spill about how they will drop the price blah blah blah…. I said no and explained how I was so disgusted with the service and the charges. The rep said I would NOT be charged an early termination fee because of all the issues i had during the 1 yr I had the service. The following mth, 80.00 was withdrawn from my checking account for early termination fee. I am still trying to get that reimbursed and I will NOT let it go without a fight.