Can’t Cancel Clear without calling Mon thru Friday -User Submission by Brooks S.
April 29th, 2012 | by Admin |What Internet service provider does not have the technology to cancel your service via online or a customer service rep on the weekend.
WTF Here is my exchange via their awesome site!!!
Chat Transcript
Hello Brooks S. Please wait while we find a CLEAR specialist to help you.
Your question is: I want to cancel my service
You have been connected to tt_John Vernie D.
tt_John Vernie D: Thank you for chatting with Clear, my name is John. So I can help, may I please have the 10 digit phone number on the account?
tt_John Vernie D: Thank you for that information. Let me go ahead and pull up your account.
Brooks S:
tt_John Vernie D: Thank you for your patience. As I fully understand your concern, you want to cancel your service, is that right?
Brooks S: yes I want to cancel my service and I can’t believe that I have to call in Monday thru Friday to do that.
tt_John Vernie D: Im sorry to hear that. May I know the reason why?
Brooks S: Moving
tt_John Vernie D: I understand. Would you verify the account please by telling me the name of your first pet?
Brooks S:
tt_John Vernie D: Thank you. Can you please provide the new address so I can check if the area has coverage?
Brooks S: Doesn’t matter if I have coverage in the new area. I want to cancel the service. I own the equipment and I want to cancel the service.
tt_John Vernie D: I understand Brooks. Please call our Account Services at 1-888-888-3113 to cancel your service at this time ( Monday – Friday 4:00am – 9:00pm PST). You need to call them to cancel the service because they are the only department who can do that.
tt_John Vernie D: Is there anything else I can answer for you?
Brooks S: You have to be kidding that a internet service provider requires that you call a customer service operation to cancel service.
Brooks S: Thanks for your time.