Clear Wire should be ran out of business – User Submission by Dan H.
February 10th, 2012 | by Admin |I was talked into the service at Best Buy and was hoping to find a answer to dealing with broadband fees of cable companies. I was with them for several months when I realized I was paying twice as much for half the speed. I would call into technical support when I would continuously get kicked offline and have super slow speed. Thinking it was my computer I backed up my files and reran my operating system. Still no improvement. I called in again and was told that there was allot of customers in my area using clear wire creating a slower speed for me. That is not my problem, if that is the case I should get a lower fee.
Just before my billing cycle came due I called in to cancel service. I agreed to pay the cancellation fee. They told me they would delete my card and send me a paper “final” bill. Never did. However come time for the cycle I got charged to my card. I had already set up a block for the transaction. They began to run my card 3 times a day creating a mess with my card. I called in every week asking for that final bill and to see why I never was canceled. I was assured every time it would be handled. Not the case. Now I am considered plus 30 days past due, the late fees have been added and I am taking hits on my credit. They still have not sent me something saying final bill.
This company is not a company that shows respect to its customers, I would have stayed if I was not paying 79.00 for dial up speeds. I can get cable for 37 per month.
They should not be in business and they should not be charging me late fees when I canceled and requested a final bill prior to my billing cycle.