Clear / Clearwire is the worst in customer service – User Submission by Donna P.
January 12th, 2012 | by Admin |In November of 2009 I signed up with Clear. Everything was going well until I took 30 minutes with a rep on the phone to participate in a customer survey. At that time I had no problems and in my words, “they were the best in all areas of service and equipment performance”. Then the next month, I kid you not, the customer service started to go down hill fast. I had problems with billing, they would turn off my service even days after I paid on line. They would charge me for services I didn’t authorize, they would over charge my credit card; and each time I would have to spend 30 – 45 minutes explaining my problem; then I was put on hold multiple times, transferred, put on hold again and then have to explain the issue over and over again, and sometimes to the same person, because of their lack of English skills they couldn’t understand me. So for each month for the past year I have billing and service issues EACH AND EVERY MONTH! I finally called and cancelled on the 2nd of the month January 2012 (the service stopped on the 1st) I was told not to send the equipment back because it was 2 years old and obsolete. They told me that I no longer owed them anything and we were done. Now everyday this week I get a call because they can’t get payment off of my debit card. “What for”, I asked. “I cancelled my account with you”. They said that I needed to pay a restocking fee when I return the equipment and I owe for the month of January because I did not cancel BEFORE January 1st. “It is a valid charge”, they said. Unbelievable!!!! They have the worst customer service of ANY COMPANY EVER!!! I cancelled and they are still managing to torment me. I went back to the company that I originally left to go to Clear. CLEAR IS REALLY A BAD BAD DEAL!
Donna P
3 Responses to “Clear / Clearwire is the worst in customer service – User Submission by Donna P.”
By sharon ernzen on Jan 13, 2012 | Reply
I tried to close my account and same thing happened. They keep charging my credit card and hanging up on me when i call.
By sara on May 21, 2012 | Reply
My moms clearwire has not been working properly for a month now she calls every week and they tell to unplug and check the cables for about an hour, then they say can you hold while I double check my resources like ten times. then after all that they say oh there is an outage in your area which there is not we live in a small town and know other people who have clearwire and theirs works.We tell customer service over and over something is wrong with the box and they refuse to replace it and continue charging her for internet and phone service that does not work at all.she has told them to stop charging her account and they say they will put a hold on it but when she calls back the next week they say they never received any call about her service not working. Horrible company, worst customer service I’ve ever seen!
By Efe G on Feb 1, 2013 | Reply
Clearwire is really the worst! I’m so disappointed. It wasn’t always like this.. I’ve been with them for 2 years but just started encountering very slow download speed… less than 1mbps!! ridic! I called them on several occasions and they’ve repeatedly told me that the tower I’m connected to is over-populated… emm is that for me to deal with?
Come next month, I shall be switching over to some other ISP….