In November of 2009 I signed up with Clear. Everything was going well until I took 30 minutes with a rep on the phone to participate in a customer survey. At that time I had no problems and in my words, “they were the best in all areas of service and equipment performance”. Then the next month, I kid you not, the customer service started to go down hill fast. I had problems with billing, they would turn off my service even days after I paid on line. They would charge me for services I didn’t authorize, they would over charge my credit card; and each time I would have to spend 30 – 45 minutes explaining my problem; then I was put on hold multiple times, transferred, put on hold again and then have to explain the issue over and over again, and sometimes to the same person, because of their lack of English skills they couldn’t understand me. So for each month for the past year I have billing and service issues EACH AND EVERY MONTH! I finally called and cancelled on the 2nd of the month January 2012 (the service stopped on the 1st) I was told not to send the equipment back because it was 2 years old and obsolete. They told me that I no longer owed them anything and we were done. Now everyday this week I get a call because they can’t get payment off of my debit card. “What for”, I asked. “I cancelled my account with you”. They said that I needed to pay a restocking fee when I return the equipment and I owe for the month of January because I did not cancel BEFORE January 1st. “It is a valid charge”, they said. Unbelievable!!!! They have the worst customer service of ANY COMPANY EVER!!! I cancelled and they are still managing to torment me. I went back to the company that I originally left to go to Clear. CLEAR IS REALLY A BAD BAD DEAL!