This has got to be the worst piece of shit service existent on Earth. I signed up with Clear two months ago, and I would get an interruption of service at least 5 times a day. For 50 dollars a month, and virtually non-existent internet service, this is definitely a bad combination.
In addition, when I first signed up with Clear, I initially requested the wifi router. But after I found out that they would charge an additional fee per month for this router, I quickly cancelled my order. The idiots at Clear said that since the order was placed, they could not go back and cancel the order. What? Bear in mind, this was 10 minutes after I placed the order. Well, this created a nuisance, to say the least. They charged me an extra 50 dollars for a router I never needed. They told me that I would get a refund once I mailed back the router that I didn’t want. I had to mail it back and PAY for the shipping myself, which came out to an extra10 dollars out of my own pocket. Then, I had to wait about 6 weeks AFTER I mailed back the router to finally receive a refund. But, not only did I have to wait; I also had to call them about 10 times to remind them that I was not paid back in my refund.
You think I’m done? I’m just getting warmed up. . . . During the two months that I had service with this disreputable organization, I made a vast number of phone calls when my internet cut off. EVERY TIME, I got the same rote reply, “Our satellite in your region was just repaired, and this will never happen again. We promise you that, sir.” To the upper management of this company, do you realize that if you keep telling a lie while never making any effort to improve your service, you are only digging yourself into a deeper hole? Well, yesterday was the last straw. I had about 5 interruptions of service, and then, guess what??? The piece of shit modem completely shut down. No power, No lights, Nothing. . . Zip.
I quickly called the customer service agent, and the moron asked if he could troubleshoot the equipment. What is there to troubleshoot? There is no power!!!! Then he tells me that I would have to mail back the broken unit myself and pay for the shipping. When I heard this,, I could take no more . . . . I demanded to have my service terminated. After I told him that I was fed up with this corrupt company, and that I wanted to cancel, he hung up on me. I called back two more times, having to repeat my diatribe two more times, only to have the operator switch the line to payment accounts, and subsequently disconnect the call. The fourth time I called, the agent begged and pleaded to have me keep my service and give them one more chance. I told them that I gave them a chance for two months, and that I DEMANDED to be cancelled from this nefarious, incompetent service. As a cherry on top of this fucked up internet service sundae, they told me that I would have to pay $110 as an early cancellation fee.
I am warning all potential customers. . . . . STAY FAR AND CLEAR AWAY FROM CLEAR SERVICE. THEY ARE INCOMPETENT, OVERPRICED AND FAIL TO PROVIDE RELIABLE INTERNET SERVICE. Judging by the unanimous vote of one star reviews this company continues to receive, it is only a matter of time before they will sink into the abyss of oblivion.
Addendum: So, I had to actually pay through Western Union because I do not trust the organization with my credit card number. About 2 weeks later, I still continue to receive harassing phone calls from a collection agency saying that I owe Clear money! I called them, and their representative told me that I had to pay ANOTHER 40 dollars for a restocking fee. Keep in mind that they never mentioned this beforehand when I had to pay the other termination fee. People, we need to unite and sue the pants off this company!