After far too long (I’m a patient person) putting up with the “buffering” bar on my blu-ray player’s Netflix screen, I dug in to find the root of the problem. Multiple speed tests, multiple online chats, and multiple phone calls to clear have me more irate than I have been in a long long time.
My download speeds are consistently 0.6Mbps. That’s dial-up speed!!! I finally got transferred up to the “speed issues” department (or whatever they call it) and spent 30-40 minutes arguing with a technician about it.
He claimed that my “excessive bandwidth” was causing my speed to be throttled and that “95%” of the other users never hit that level. Perhaps I had an unsecured wireless access point? Perhaps my computer had a virus? Not the case! I can verify that my ONE computer is up to date on all security patches, virus definitions, and software updates. There is virtually no bandwidth being used by it most of the time. The culprit is very likely the blu-ray player we got this Christmas. We use it all the time for Netflix and Pandora. There’s nothing wrong with that. I can’t in a million years see how that can be called “excessive” yet the technician told me that watching “a netflix movie or two during prime time would likely be enough to put me in the dreaded high-usage category” On their own webpage: http://www.clear.com/discover it states: “Unlimited Data: With our unlimited 4G data plans, you get all the internet, all the speed and all the data you want, virtually whenever you want it.” THIS IS AN OUTRIGHT LIE!!!
The tech repeatedly claimed that I could indeed download “all the data I wanted”, just not at the rate that I was expecting. This is what they call “Unlimited” data?!?!? I told him that would be like going to an all you can eat buffet but only allowing you to eat one spoonful of food an hour. Who would put up with that? NOBODY. I’m certainly not going to put up with this horrible service any longer. I’m shopping around. I’ve avoided the “evil empire” of Comcast for a long time, but I’m actually thinking about giving in. At least the people I know who use their service haven’t had these kind of issues.