Anonymous User Submission
July 30th, 2010 | by Admin |I’m a Comcast subscriber myself. In spite of the fact that I have many gripes with Comcast (most due to the fact that after the promo periods end, their rates jump into the stratosphere), I feel compelled to admit that their tech support is pretty good. Basically, whenever my internet, specific TV channels, or “on demand” go down, I simply call them and they figure out a way to correct the problem at hand within 24 hours (20 minutes is more typical). Furthermore, they always provide me with generous statement credits in these cases (easy for them, in light of the fact that their monthly take is quite high). Oh, and my internet is quite fast (18 down, and 5 up)
Moving on, recently I’ve been spending a fair amount of time at a friend’s house, and he uses Clear. When it’s working, it almost feels like dial-up; speed tests typically register at 150k down and 10k up. While this isn’t a deal breaker, every afternoon, the signal goes dead at around 5p and doesn’t come back until 8p.
If I (as opposed to my friend) was the customer, I’d force them to credit my bill for the full amount of every single day I had service outages…. the “home business —> lost revenue” excuse is pretty compelling.
But, I figure it’s my friend’s problem, and I won’t volunteer to do the phone call myself unless he authorizes me to dump Clear on the spot. So, I listen to his daily calls and get his rundown of their response. It usually comes down to: 1) the towers are busy or 2) your modem is broken.
Amazingly, they’ve yet to make any offers to actually fix the problem. Again, if it were me, they’d either be getting to work on a new tower the next day, or I’d be gone.
In closing, I’m glad I never fell for their bait. I’ll continue to stick with Comcast until a viable lower cost alternative comes along.