User Submission by BJ D.

Hi there:

Came across your site after researching why I was getting the run-a-around for a return label from Clearwire, which I still havent gotten 10 phones calls later, 8 emails of promised return label delivery, and even a store appearance. In short, I ordered their service because of what it promised. Unfortunately I did not do more research prior and what i read sounded promising. I have a business that requires a steady and constant stable internet connection. With that being said I love my current it provider, but I wanted a faster connection to keep up with the demands of my d/l’z & u/l’z and saw a greener side of the fence. Or so I thought- little did I know I’d be jumping into a nice deep pile of mud.

With that being said, I feel customers should know that Clearwire works off of radio waves and not at all how dsl or cable work. And no matter if you are near one of their boasted about towers a connection into ones home will be comprimised due to various conditions. I called to get tech support as I was getting 5 bars- but for 3 secs at a time then nothing for 10 secs at a time. I went to speedtest.com and various other sites to try the connection – all with failure. I then connection the clear wire box to my other pc- again major failure.

I called- they told me to put the modem in another room & try it in various rooms. I found this quite annoying, but did it. My thought- it should work as expected without any tedious relocating. I will also mention my current service with another company has never failed me- again it was the promise of more speed.

I let them convince me to send me a router by linsys to assist in my relocation of the modem. I will add that the linsys router that was sent was def one of their lower end. But I entertained the fiasco and once again went wornd the house and tried to find this promised steady balzing fast connection. NOthing.

I called them they offered to send out a tech to investigate, I naturally declined being I am quite seasoned on how these things work & Clearwire would work better if it wasnt radio waves they were using.

It has been 3 weeks & still no label. So yesterday I went to a Clearwire store near by and showed them my print-outs of the label return requests- which are to be followed by an actual label delivery that one must print out- which is promised to be delivered via email- why it takes 24-48 hours to send via email is beyond me. I also told them of my experience & asked them to print me out the labels from the store. Their response was they dont have a printer. hmmmm…somehow I dont believe that but forcing my way back into their office was not an option so I continued to attemt to persuade them to give me a label form that store. The manager of the store called someone – who I was then given the phone to talk to. The conversation started out civil then the rep on the phone found it necessary to begin ignoring me and talk about cookies with someone else nearby along with laughter and it sounded like the phone had been put down on a desk. So when she returned with a voice- I asked for a supervisor, by which I was ignored for about 5 more seconds. All I know about her was her name was Mel. I then gave the phone back to the manager in the store and asked that he get a supervisor.

He then assured me that I would have the labels waiting in my email when I got home. As of writing this – I still have no labels. And have called the store again, but the manager I dealt with was not in.

What I find most ironic of this whole situation is the fact we are in a society with advanced technology and an email takes seconds to send & recieve.

They also have my account suspended so they claim I will not be charged. And not one clear employee seems to understand my concern about the modem & router still be in my possession. As I am guessing if it is not sent with the allotted time frame I will be charged.

I will also add that I looked on both boxes of these items came in to see the addresses of where I can independently send these back to as I dont care at this point if i have to pay the shipping- I just want them sent back to where they came from. I can’t even get an answer to where i can send that as they have told me sending it back on my own will possibly cause confusion and it may not be registered that I returned it. This too me is as ridiculous as telling me they have no printer. lol.

I also found this:

http://www.forbes.com/2009/02/05/clearwire-broadband-internet-technology-internet_0205_clearwire.html

A reputable word of mouth source, as most know and now am here hoping to get assistance in how one actually gets a return label. As I have vested over 20 hours with Clearwire’s false empty promises and am quite over their shanigans. They are anything but efficient and should stop advertising what they are NOT providing and really need t o get with the times.

Something else I forgot to mention is when I was in the store – three of their displays had no it connection and the phone I used kept dropping the call, which made me clueless at first that i was being ignored by the ever so sweet Mel .

I will also add they use Fed-ex – a pretty sophistaicated mail service and again I do not see why this has become a complicated ordeal. SO any help would be deeply appreciated.

Oddly I have remained very calm through all this but am about to start cussing and felt obliged to send this so others do not feel they are alone and WILL NOT get this service.

I will also add I have a production company and am quite fluent in many of the areas of how a pc & it connection should work. Their employees are not.

My quest for speed has brought me to a screetching halt! BUYER BEWARE!!! CLEARWIRE IS NOT WHAT IT CLAIMS!!!

Sincerely,

BJ D. of MLP- a little company hidden in Phila. ;P