My wonderful Story – User Submission by Katherine A.

Here is my story and it’s a great one. I got clearwire because I am a single mother and a full time student. So I just can’t afford as much as Comcast and Quest want to charge. When I walked into the mall and told them I wanted to set up internet I asked them what all the upfront charges would be. They told me, just the modem and the first month. I also asked if I had to pay a deposit, they said they could waive it.
As I was filling out the forms on the computer, they put in a fake name and SS#. This should have been the first red flag to run away. But I needed internet right then for school.
All the while they kept trying to sell me the phone or mobile bundle, I kept telling them no no no. After finally getting out and getting home. The modem would not work, I called and they had me move the modem all over the house. It finally worked at the clear other end of the house. So I had to go out and buy a wireless router that night to get the thing to work.

They later called me and talked me into the phone deal and told me I had to come pick up the phone splitter myself. I had them set up the phone number port and was told everything would be fine in 3 to 4 days. Over those days the internet was in or out. Finally on the 4th day, we started getting phone called for someone we had no idea who. I checked our current phone line and it was still active. I checked on line and it say the port was complete, but here’s the catch it was the WRONG number, they ported the WRONG number. And charged me for it. After 3 hours on the phone and 6 departments, I was told they would port the right number. I also had to make them extend my trial time for 2 more weeks. The new port took nearly a week.

I was told when I signed up that I could get a paper bill but would have to go on line and request one. When I called customer service they told me they do not do paper bills at all. I was completely lied to just to make a sale, makes me sick how low their sales people will go. I was also told I could set it up so I only did cash payment and they wouldn’t pull from my account, have yet to have that one happen. I’m still fighting with him over 200 they owe me. I’m about to call a lawyer over this.

I also recently had to change my bill date due to a new job and payday. They told me everything was fine. The 4th rolls around and I get a e-mail telling me my account is pass due, they tried to pull from my account and over drafted it. Charging me $35.00 bucks. I called customer service and yelled at them. They credited my account the $35.00. But they doesn’t fix the fact my checking account is now -$35.00! I still have in and out service and have to call all the time to get credit added to my account.

I’m only a few months in and feel like this is one of the biggest mistakes I’ve ever made. DO NOT USE CLEAR!