Cancellation Shenanigans – User Submission by Christopher C.
July 15th, 2010 | by Tim |Within hours of using Clear, I knew I had made a mistake. It was all around worse than DSL – slower, less consistent, and more expensive. I called to cancel. Everything seemed fine as the customer service rep took my information until he said that I was not authorized to cancel the account. The account was in my wife’s name. My wife had nothing to do with the account I attempted to explain. I was the one who called to order service. The account was linked to my phone number. The charges were on my credit card. He insisted. I swore. Still only my wife was authorized to cancel.