Clearwire service is terrible – User Submission by Doug T.
July 13th, 2010 | by Tim |My service loses signal strength to the extent that my connection drops out about 6 to 10 times each week when we are trying to use the internet. The service is mostly on, but it is very frustrating when service drops out unexpectedly for a few seconds to 10 or 15 minutes and even up to an hour.
I am line-of-sight to a transmitter about half a mile away. The first series of calls resulted in Clear sending me a replacement modem. It didn’t help.
The next series of calls in response to the next rash of drop-outs had the CSR requesting me to remove the screen from the window where my modem sits and hold my modem out the window and pointed at the transmitter. When the modem picked up just enough signal to connect, the CSR decided he had fixed the problem (guess he expected me to hold the modem out the window whenever I want to connect to the internet) and refused to do anything more since my connection was now “working”.
The next time I asked them to send me another modem at their expense which they agreed. I didn’t know what else to ask them to do or what else to try to stay connected. A couple hours later my service was suspended. When I called Clear, they stated this was their policy to terminate service until the new modem is connected. Clear told me that I should not complain that they had suspended my service because I would get my modem in the next couple days. The CSR was completely uninterested in helping me restore my service because, “She wasn’t the one that cut my service off”!!!!!!
I am trying to establish a record with them of their regular and frequent service failures so they will agree to terminate my contract without paying any early termination fees.