By James Johnson on Jul 15, 2010 | Reply

I see that you have better ping times than I have but I am getting a far better bit rate. I wonder if they gave you service in an area where they should not. I do not see the date on the post because the web page is not well done. Do you have metal studs in your house? Does the coverage map show that you are in a “best CLEAR coverage” area or a “CLEAR coverage” area? I am not in either yet I have a good signal. I got service through an agent instead of Clear. Maybe they think that the signal will be good in certain areas but are equally inaccurate.

By Roxy on Jul 16, 2010 | Reply

So I’ve had CRAPPY service for 4 months and every month I call, they give me another excuse. We have bought 2 routers thinking it was US. Finally a tech came out, it was the only way of getting out of the contract without a early termination fee. The gentleman comes out and shows me his screen. “See here, you are in the GREY area. Although you are between 2 towers very close to your house, i think it is all these trees in your neighborhood that are obstructing the signal.” Great well then let’s cancel. I called the customer service line and the lady says, “Do you have a friend, or relative that you would like to transfer this service to?” I about fell out of my seat. I then told her all the ordeal and headaches their company had caused. I love my friends and family, why would I want to do that to them. Since most communities have “trees” I bet this is a common problem. She got from my tone, that I wasn’t going along with her crap. She disconnected my service and told me to call in 5 days if I want to dispute and get a reimbursement of some sort. You better believe I will be calling in 5 days and I will update you guys!

Have a “non-clear” day,

Frustrated Roxy

By Former Employee on Jul 16, 2010 | Reply

Ah yes. As a former phone/web support for clearwire I have seen those steps before. In fact all 6 of those steps are hotkeyed so the person on the other end doesn’t have to type them or even understand what they mean.

By Brian Scott on Aug 2, 2010 | Reply

So, I am a Clearwire fucked over customer just like the rest of you. I purchased my service ” USB on the go ” on July 1st 2010 at a Best Buy. I went home and installed they software and plugged in my modem excited to get online cause it had been a while since I had service. The connection manager showed that I had all 10 lights with perfect signal. I clicked connect and at this point it said connecting. Ten Seconds later it said ” Searching For Network “. This is when the problem started and my first call to clearwire after only having the service for around 10 minutes. I was told that I would need the USB Docking station / Range Expander. So I bought it and had to wait on it to get there over the holiday weekend. Plugged it in and still did the same damn thing. I went to the store and bought a 25ft. usb extender, plugged one end into my computer and run it out the window 2 feet away and put the modem with the docking station on a long 15ft pole that I attached to the gutter on my house making the modem a little over roof level. Went back inside and clicked on connect and it WORKED. Two hours later it got dark outside and the service cut out and lost ip address and would not reconnect till around lunch time the next day. After a lot ” 25-40 over 2 weeks time ” Calls to clearwire and blowing all my cell phone minutes I was suckered into getting a home modem and exchanging my usb modem. Now both of these don’t work or if I am able to get online it is with the usb on the go modem on the docking range expander that I have now weather proofed that is on the pole above my house but then I am only able to get online Daytime from 10am-3pm , Afternoon from 6pm-10pm , and Nights from NOT AT ALL.

After all my calls made today : 08-02-2010 They are supposed to send someone out to my house to come and check it out to see if they can get it working between (12pm-2pm). Notice the time that THEY scheduled is the times that the internet is working.

I thought that I would just wait until they came out but then its not working again tonight so I used the home modem hanging out the window to get online and start a chat with a tech support agent from clear to see if I could get it working. Here is the actual chat that I copy and pasted for everyone to read.

I am done with this shit and smashing this equipment with my new hammer and have AT&T coming out Friday to install : Internet that works, TV, and home phone. Good luck to everyone else and look for my YouTube Video Sometime within a week about how to fix your clear modem. I look forward to your ratings.

I have changed my phone number and mac id to protect myself.

Chat with Tech Support 08-02-2010

Hello Brian. Please wait while we find a CLEAR specialist to help you.
Your question is: My USB on the go modem is again not working.
You have been connected to Brandon Jackson.
Brandon Jackson: Hi Brian! I’ll be happy to help you today!
Brandon Jackson: May I have the phone number associated with your account, please?
Brian: Have full signal I click connect it says connecting and then back to searching for network.
Brian: 281-435-xxxx
Brian: born in Houston
Brian: The internet was down last night between 1am and 6am
Brian: was not working at all
Brian: this has been a problem for the past month
Brandon Jackson: Thank you for providing that information.
Brian: The sad thing is that I have only had your service for a month. Kinda puts a bad taste in your mouth huh?
Brandon Jackson: I am very sorry for any inconvenience that may have happened. Our towers do go down occasionally for updating.
Brian: I am on my slow slow slow slow slow slow slow slow ass home modem piece of shit right now talking with you but my usb modem still doesn’t work.
Brandon Jackson: Let’s make sure we have you set up in the system correctly. Can you please verify the WAN MAC ID number on the USB?
Brian: right now as I am talking with you, when I send you a message it takes a while before it post
Brian: So you are telling me that your towers go down every night
Brian: Sprint PCS Wireless goes down every night?
Brian: I think it is just something to do with the company or all this equipment that is filling up my house to be able to hope to get online
Brian: 001d8809xxxx
Brandon Jackson: In Connection Manager under the Connected button is a series of “Dots”. How many dots are green?
Brian: I have to talk to one of clears bright staff members every day cause of the same issue and still nothing yet
Brian: I have 10 green lights full of shit
Brian: cinr of 18
Brian: This isn’t my first time around the block with this
Brian: So….What trouble shooting step can we do that I have already done with everyone else at clear that hasn’t done a lick of good yet?
Brandon Jackson: When did you last do troubleshooting steps?
Brian: Would you like me to unplug it and plug it back in? Ping it? restart my computer? reinstall windows? pull up the cmd prompt, open my window on my house and take the modem outside. \
Brian: put the modem under my tire and run it over?
Brian: last night
Brian: this morning
Brian: 5 minutes before I talked to you
Brian: I am thinking of getting at&t and making a video online and post it on youtube of how to fix your clearwire modem cause alot of people are having the same problem according to a website called ClearwireSuck.com My video would start off by showing the modem not connecting and then going to my new hammer I just bought and beating the shit out of it. Then I would show my new AT&T modem with my computer surfing the web and that would be the end and the fix to this worthless equipment
Brian: Really, how many more pieces of equipment do I need to be able to get online and stay online. I have 5 boxes here of shit that don’t work.
Brandon Jackson: Have you been transferred to a higher level of tech support?
Brian: where is that big antenna that is about 8 foot wide by 15 foot tall that I can concrete in my back yard and have an electrician come out and wire in that my keep me on for 20 minutes longer.
Brian: yes, tier 2 department of I don’t know shit
Brian: So is there anything that you can do to get my clear service working?
Brandon Jackson: You will have to call in anytime between 9am-10pm at 1-888-888-3113 option 3. They will be able to assist you further.
Brian: so tech support which is you can’t do anything for me?
Brandon Jackson: I only do basic troubleshooting.
Brian: well, thanks for all your help then. You must work for the department of I just started today and don’t know shit.

This is the end of my ClearSucks Dot Com Service.

By Fred on May 4, 2012 | Reply

I bought clearwire from the company over the net–the mailed all the installation software….couldn’t get reception..bought the stand that allows better service..still didn’t work—super busy traveling…finally called this morning and they say that my home is not in their service area…but one mile down the street is????

8 months ago I was..now I am not and they will not refund my money.

By Rolokovich on Jun 10, 2012 | Reply

I signed up for clear.com for one month, for a hotspot, and I discovered they have charged me for well over a year. I have asked for a copy of the contract, and they keep agreeing to send it, and then do nothing.

By Delia on Nov 4, 2012 | Reply

My contract ended with Clear on 10/27/12, I called to cancel my service on 10/28/12 however since I did not call on the date of cancellation, one day late, I cannot receive a refund for service from 10/28-11/27/12. The representative Rene Rodriguez told me that I would receive a refund. So I called today to see why the refund was not processed and was adivsed by two representatives that because I called one day late they cannot issue a refund because the ‘system’ had already processed my payment on 10/27/12. This company is riduculous and I will never do business nor recommend their business to anyone else. There was apparently no supervisor available for me to speak with but the promised me call back within 30 minutes to an hour by a person named Lorena Borganza, I know they are lying just like the last representaive lied. I was with this company for two years and because I called them 1 day later to cancel my service, that is now cancelled, I still have to pay for 30 more days of service.