Sorry – Former Clearwire Employee Submission

I’ll come straight out and say it. I was a Clear/Clearwire Customer Service Rep. I thought it was all fine and dandy, and it paid the bills, but within the first month I realized this whole thing is a scam. The sales reps straight up lie to customers, except in the cases when they are just retardedly ignorant of the policies and services. The terms of service is so convoluted, you can barely get through that crap. If you don’t, of course, you are completely screwed because once you’re in they have you by the balls. The technology is horrible and no where near researched enough to start capitalizing on. And the speeds that they say are super fast are actually mediocre AT BEST.

When I realized that, to keep any self respect or integrity I had left, I needed to get out, I did all I could to help the customers realize what a mistake it was getting with us. Every time a customer demanded a credit (if I could accommodate them) I would grant it. Charge reversal? Fine by me, you have a valid argument (whether you did or not). I did a little happy dance every time somebody called to cancel, and I was even happier when they managed to call in the trial period and avoid getting anally-raped by Clear. When I finally cleared out my shitty little cubicle and took off from the call center, it was one of the happiest days of my adult life.

A few final messages:
To all the CURRENT CUSTOMERS: I am so sorry for what you are going through. Us customer service reps are just trying to feed our families and keep a roof over our heads. We don’t go out of our way to hurt you, that’s what corporate does. We’re trying to keep our job, and that means doing what we’re paid to do… Sorry!
To all POTENTIAL CUSTOMERS: Run as fast as you can, don’t look back. This includes you if you are in the trial period.
To all FORMER CUSTOMERS: God bless you.

~NYCC