I’ve already sent complaints – User Submission by Paul J.

I was at first please with Clearwire, but their required change and change of modem, changed both my experience and my disgust at both Clearwire and Regulators that it takes not the company nor the government, but a class action lawsuit to get change…which has yet to happen, probably because Clearwire has such deep pockets like those of Google and Microsoft (although Microsoft is not involved in this snafu.)
My experience with Clearwire was to contact the technical Escalation manager in Seattle/Kirkland who sent a contractor out to test my place and antenna. After two plus hours he and the person on the phone determined it was their signal that was the culprit. It didn’t get any better after that.
The change from wi-fi to WiMax was supposed to make a good system better, but has actually provided even worse service. I would think clearwire would go back to their old system that was at least stable and always on and connected. But no, they won’t, they won’t give customers a break on their bill either for poor service…even Comcast does that if the service is out for a day or so. Clearwire has done nothing in my estimation to try and smooth the situation with customers. They appear to be too big to worry about the single customeer.
I’ve logged all the times the connection has broken here over the past few months since the person was here trying to figure out why they were failing to give me good service. The many calls to tech people have gone down hill. They don’t even try to help. One told me, “Well, you have to expect glitches with something so new.” Not on my dime I don’t.
I put the iTraffice monitor which tracks the speeds of my Internet traffic. Much of the time I’m getting poorer service than I could get with a 33 baud modem back years ago.
While I can’t cancel the service with out a large early $$ punishment, I’m moving to Verizon anyway, at a much higher cost and expect someone will pay me eventually. I have a business and I can bill the company for my duress and inconvenience. If they don’t pay my consulting bill, I deduct it from my taxes. Hopefully it will be money they have to pay the government in taxes.
As a stock holder (shortly to be former stockholder of Clear and Clearwire) I’m appalled at the contractual agreements between Sprint, Clearwire, Google and others, that have basically tied the Internet to them, at the point they control much of the Internet.
I’m hoping the utilities will eventually allow electrical lines to be used for fast Internet connections and the big bad companies can go take their own crap.
So just know Clearwire really, really, sucks and someone should do some regulation to tell them to take a leap and pay back the customers for what they paid in. If I still had my 56 baud modem and a card slot, I’d be using that now.

cc: FCC
CC: Congress representatives.