Clearwire experience that steered me away early, thank God – User Submission by Russ W.
March 9th, 2010 | by Tim |I replied to a “get-more-info” card they sent in the mail. They then commenced sending me the
same piece of mail every two weeks for well over a year.
I called first and said nicely: “no, nope, just forget it and please don’t send mail or call me”.
You know where I’m headed: they continued to harass me by sending me the same,
big, stupid piece of green mail every two weeks with no end in sight.
Finally I called again and said “I want OFF of all your databases, your address list,
your email list, and your phone list — ALL of it. If I haven’t responded for a year,
you can jolly well leave me in peace and quit already!”.
And she goes “OK, I just need to get your social security number (which of course I had
never given them before) in order for me to do that.”
Huh?? WTF? #%*%()^)$#!
How stupid and illegal is that??
“In order to remove you from our databases we have to add more sensitive information about
you to our databases”. NOT SO FAST.
What a narrow miss. I’m so lucky. I could have been sucked into their nightmare
had I not sampled their customer service up front first.
I’m normally considered a gentle and mild-mannered person, so for me to get so
angry…. well I was VERY direct with her, pointing out the irony of her requesting
additional personal information, and she finally said yes she’d remove me, and she then hung up on me.
When I see them hawking their so-called services on the sidewalks around Seattle,
I cross the street and say a prayer of pity for the minimum-wage, starving students there trying
to sell Clearwire “service”, probably never having tried it themselves.