Here is a clearwire story for you – User Submission

Hi there. My husband and I recently moved. We decided to try clearwire because they suggested that the area that we moved to their service would be better than the other guys. So we went with clearwire, the first initial set up was fine. Modems for phone and computer came on time and instillation was easy. Then we noticed that our wireless router was not compatible with there service. SO… here is were our problem began. I called to get the card for the laptop, the first time they sent the wrong one. So we called back and sent that one back and got another one…but when it came it was THE EXACT SAME card…and they sent TWO of them. So now we have received a total of three cards that don’t work for the laptop. We called back and they said we have the new clear coming out we will send you the new modem and a USB wireless card. We got them in the mail, and we hooked it up and my husband could only get Internet outside..that’s it OUTSIDE, no where in the house at all. So we called this time they couldn’t find us in there system..we had to give them the modem number before they found us. So they had us download some updates…His COMPUTER FROZE! He had to do a system restore and all. So we called back…still couldn’t find us in the system… All this time we have sunk more and more money into the cards, and getting credits and sinking more money and more and more. So there final answer to him not being able to get Internet in the house is that it must be that we live to far from the clear tower so they did a search for the nearest tower turns out it is exactly 1.46 miles south of our apartment. In fact we have passed it walking before. So that wasn’t it. So they said “I guess you’ll just have to go out side” REALLY!! by this time and days of this run around I finally got PISSED. I called to cancel and got angry that once again they could not find us in there system and we had to give them the modem number, and twenty minutes of them searching for me again. I said Can we fix this problem so I don’t have to go through this again she said sure, and put me on hold. Then we got disconnected, so I called back..went through the whole thing again and explained I don’t want to keep going through this every time I call, the girl at the other end says it looks like your modem and service are registered to another person so your name is not on the account unless we do this each time. I said I don’t want to go through this each time you know the number belongs to us the bill gets paid in my name, why is it still in another persons name. ( OH and she gave me the name phone number and address of a person I didn’t even know… real safe uh? good thing I am not a weirdo or I could have done serious damage to this persons credit.) So We GET DISCONNECTED AGAIN. she calls back and we go through the ENTIRE thing again, after she gets my info she says “OK so how can I help you today” I couldn’t believe it….Can YOU REALLY BE THAT DUMB? is all I could say. And I hung up..still haven’t gone though the hassle of canceling so I have been paying for a service I haven’t used for two weeks..just to avoid talking to them. So there is my Clearwire story in a nutshell. Post away.

Sincerely,
Bewildered in Washington.