User Submission by Jaime A.

I joined clear wire in 2008. After I received my equipment I quickly found out the service was slow and very poor. I used the tech department twice with no resolve in my service. When I asked to cancel they wanted to charge me $175. I asked them why when it is there service that is poor. They told me I have to have windows on my house facing North. I informed them I lived in an apartment complex and all my windows faced west or south. They told me I would have to take a day off work, stay home to receive a technician to confirm which way my windows face! I decided I had been screwed and would just fulfill the contract. Now clear wire is “upgrading” or basically just trying to advance there already poor internet service to even more unknowing customers. They want me to order new equipment. I informed them due to their poor customer service and poor internet service I did not want to participate. They have turned off my internet because I don’t want to upgrade. I am paying for service that I am not receiving not because I can’t, but because they are intentionally disrupting it. They informed me that when I chose to participate in the upgrade they would turn it back on. They are holding customer hostage. There was never anything about new equipment in my contract or them being able to turn off my internet when I am paying for service. I called to talk to someone and have been on hold 25min, 52 min, and an hour. I have left my information with no call backs. They won’t let me cancel and they won’t talk to me about it. This company is willfully and knowingly violating their customer rights because there is no paper contract to refer to, and they believe customer will not take the time and energy to fight. They make it very clear that customer service has nothing to do with their business.

Jaime