Here you go. User as needed. – User Submission by Tom M.
February 27th, 2010 | by Tim |Thanks for the email letter Clearwire.
Now for starters i hope everyone at Clearwire is having a nice day living off of my money that you did not give hardly any effort in return. I have come to the mind set that you are now a Charity?
For me, however i am confronted with an email from your marketing department (I’m guessing) showing that communications between your divisions does not work, hence some of your bad customer service issues. As a manager i would be checking into that.
If someone at Clearwire took the time and read my file before you sent me this email, they would see why i closed my account, the reason is right there because i was told on the phone (more than once) by one of your agents that what we were talking about and my reasons for canceling were noted in “my records”.
For the last and final time, the reason is because we moved (military related purposes) from Jacksonville Florida to Huntsville AL. You do not provide service in Huntsville AL (35741), but because my contract was signed in Jacksonville i had to honor that for 2 years. We moved to relocate for a new job due to the economy down turn, but not that Clearwire would notice due to collecting funds from people who no longer use your service.
Yes i am very upset and i told a few hundred of my closest military friends and used my vast military network to tell how much you do not support the military. No there is no changing my mind, you lost and you had your chance.
There should be no question – account canceled due to no service availability in your new area – come-on do the right thing, support the customer and the money he gives you. Take a lesson from this and provide better customer service for all your customers, help them out if they moved and you dont supply service in that area, that’s smart business and you could get a customer for life.
Thanks for the service in Florida and NO thanks for the money i HAD to sent to you because you could not cancel my contract. FYI, i made over 14 months of payments and received no service. If I canceled before the end date of the contract and as you know i would have to pay a heavy fine that was more than my monthly payments totaled.
Have a nice day and wish you well with your slowly reducing military and retiree clientele. Boy did that feel good to get that off my chest…..
Respectfully
Tom M
Dissatisfied Customer
2 Responses to “Here you go. User as needed. – User Submission by Tom M.”
By Jason on Feb 27, 2010 | Reply
Hey, I just wanted to comment. If you call account services and tell them you move out of coverage they have something called a “proof of move” it’s a document you fill out and that gets you out of the contract once your new location is fully verified. best of luck!
By Carolina on Jun 17, 2010 | Reply
I feel your pain, Tom. I was infuriated when I attempted to begin the process of cancellation with Clearwire. We are currently living in Jacksonville, FL and we are moving overseas (Puerto Rico) with military orders.
The representative waived the cancellation fee (via phone) but we’re going to get charged a restocking fee of $40.00! I’m hoping that Clearwire won’t charge us any further once I mail the equipment in. I have fully paid June’s balance and won’t be due until July 1st. I better not see a charge in the account of any kind. Except for now, we’re paying the $40.00.