Holy Shit! Clear sucks – User Submission by Peter F.

Wow. Facinatingly bad service – slow as dial-up.

But then they top it with incredibly bad customer service.

About 4 months into my bad service I’m realizing its dramatically worse and staying bad all the time. (I use my phone internet primarily, so I’m a little slow to act.) I call tech. service & get stuck going in circles for literally two full hours. Two hours of unplugging, re-plugging, etc. They left it at they’ll call me back.
They don’t.
So I call them. They put me on hold for 10-20 minutes. Then they say they don’t need to talk to me.
Then they call me, & leave a vm to call them.
So I call them. Put me on hold 10-20. Then they say they don’t need me.

A few months later I call to cancel. They give me 2 free months to wait to see if the ‘changes they plan to make to the tower’ will change my connectivity speed.
January comes. No change.
But they manage to start charging me again.
So I cancel, demanding a refund for January. They say Ok. But I have to return their lame modem, & to wait for the tags. They don’t send the packing slip tags, then they charge me for February.

Good stuff.

I demand another month (or more) of refund since they wasted 4-6 months of my time. Impossible, they say.

Clear sucks bad.