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Clear/clearwire licks big greasy balls – Former Employee Submission by Monti B.

February 18th, 2010 | by admin |

I used to work for Clear and let me tell you that is one shady product. I used to hate telling people day after day “Oh your tower is having problems, but we have a technician out there working on it” and a week later the same tower hasn’t been fixed. Or, here’s the classic one. “Would you mind moving the modem around” and having those poor people walking around the house trying to get signal. They must have felt like idiots because I sure did. There are various factors that hamper the signal such as brick walls, double paned windows, being down in a valley or gulley…who the **** wants a product like that? We don’t even want to get into rain and snow, cold conditions. I saw people who had decent speeds at first, then their speeds would go to crap, whether it was the modem itself or the tower I’m not sure but I saw some pretty lame speeds in my day. I personally never used the service because I have Cox Cable and I have had speeds up to 30mbps! I average 20-25mbps. I didn’t believe in the product nor would I use it myself. That’s what made me leave. CLEAR/CLEARWIRE CAN HONK ON BOBO!! Get on these big ol’ Irish nuts Clear/Clearwire!!!

  1. 4 Responses to “Clear/clearwire licks big greasy balls – Former Employee Submission by Monti B.”

  2. By GIA on Feb 24, 2010 | Reply

    02/24/2010. 04:29 AM PST.

    I seriously HATE THEM.

    I signed up February 2009. Since then, I have had NOTHING but problems. When I say problems, this is what I mean: No signal, poor signal, horrible signal, signal outage, no internet, slow internet, REALLY slow internet, lagging, HORRIBLY slow upload/download speeds, connection problems.

    I have two accounts. The one that I signed up in February 2009 was for me && my husband. Then I signed up for another account for my in-laws I believe in March 2009. Now, over here in Seattle, they have been busy switching Clearwire over to Clear. For free. Promising faster upload && download speeds, better connectivity, etc. So, I got an e-mail for MY account, saying that in order to receive my upgrade, I needed to fill out a form on their website, because if I didn’t, my internet wouldn’t work. So I filled out the form, then they said they would be sending me a new modem. I got the new modem a couple days later, (This was back in October or November 2009 btw) && plugged it in. NOTHING. I didn’t even bother calling, because I’ve called before, && they happen to have some of the SHITTIEST customer service that ever was, so I just didn’t see a point, plus my Clearwire modem still worked, so I figured they hadn’t switched over yet. Then, a few weeks ago, my internet totally just stopped working. I couldn’t figure it out for hours, until I remembered about the new Clear modem. So I plugged that in, voila, internet again. I find it interesting that I didn’t get any sort of e-mail or phone call or even just a mailer saying they were going to switch over, or what date, etc. Then my father in-law tells me that he hasn’t had internet for like three weeks. WTF?? So I call Clearwire to figure it out. Then some jackass proceeds to tell me it’s MY fault that they don;t have any internet, because I didn’t do the process right. He said that I filled out a form, && got the back legwork of switching over completed, but I didn’t finish filling out the form to get the new modem. He says that it looked like someone on my end didn’t complete everything, or else a new modem would have been sent out. So, he tells me to call Clearwire, that they’re open from 6 AM PST – 8 PM PST. So I call. Tells me they are closed. He tells me to call back, try different extensions. I again tell him it’s not working. He tells me that I guess I’ll just have to wait until 9 AM to call. I am now late to work, as it is 8:45 AM. I spend 30 minutes waiting for a damn rep, then spent 30 mins talking to a rep who didn’t know his ass from his face. So when I get to work, I call Clearwire. The new rep I am now talking with, tells me THAT IT IS NOT MY FAULT, that it is CLEARWIRE’S fault I never received a new modem. HA! I ask for a credit. He says he will see what he can do. I end up getting a $20 credit.

    So, about an hour && a half ago, my internet goes out again. For like the 4938573947523947549574th times since I’ve had the piece of shit. So I hop onto someone else’s UNsecured wireless network in our apartment building, so that I can speak with another idiot who thinks he is a CUSTOMER SERVICE rep. – eye roll.

    Here’s the conversation:

    Hello Gia. Please wait while we find a CLEAR specialist to help you.
    Your question was: My internet is NOT working. This happens to me about 3 or 4 times a month, always between the times of 1 am – 5 am PST. My internet will usually be gone from anywhere to 2 – 4 hours. This is when I work, && it really pisses me off. I am not paying you to NOT have internet service for any period of time.
    You have been connected to Michael Jordan.
    Michael Jordan: Hi Jinna! I’ll be happy to help you today!
    Gia: Michael Jordan?
    Michael Jordan: The reason this is, is because the towers are having mandatory updates applied to them which disconnects the service.
    Gia: Ok, well I think I should get a credit on my account every time this happens.
    Gia: && I was NEVER told this when I signed up.
    Michael Jordan: We only give credits if it lasts for more than 24 hours at a time.
    Gia: That’s bullshit.
    Gia: I’m supposed to be working right now.
    Gia: But guess what?
    Gia: I CAN’T.
    Gia: I’m using someone ELSE’S unsecured wireless network to talk to you right now.
    Michael Jordan: I apologize for the inconvenience.
    Gia: && I can’t cancel, because I have a stupid 2 year contract with you.
    Gia: You can say that you’re sorry all you want, but how does that fix MY problem Michael Jordan?
    Gia: Do you have ANY idea, how much this interferes with my work schedule?
    Michael Jordan: I would advise that you speak with tech support from 9am to 10pm for further assistance at 888-888-3113.
    Gia: You bet I’m going to. AGAIN. This isn’t the first problem I’ve had with Clearwire, && I’m willing to bet my life, it won’t be the last.
    Your session has ended. You may now close this window.

    Wasn’t he helpful? NOT. I am SO pissed off right now. My husband works graveyard, so I do all my work then as well, so we can keep the same sleeping schedule. Right now, I can’t work. I CANNOT use UNsecured internet for my work…

    So, don’t get Clearwire. It’s not worth it. The hassle, the fight. Ridiculous. Yes, they are cheap… FOR A REASON. I will be heading back to Comcast when my contract is up, && I will also, be blogging, e-mailing, anyone, && everyone I possibly can, that will listen, all the reasons to NEVER get Clearwire, && why they suck ass.

    – GIA. Seattle, WA.

  3. By L.J. on Jun 13, 2010 | Reply

    GIA, let me tell you something. when you care connected to a clearwire representative over webchat, they are not devoting their entire attention to you. Because they keep firing people because they are a horrible company, one rep is handling 3 webchats at a time. And just about every respinse he had for you is called a hotkey. Instead of actually REPLYING to you they RESPOND. By clicking a button and the computer will answer you for them. So yeah, webchat is a shitty place to get any sort of support.

  4. By Thomas Franks on Apr 18, 2011 | Reply

    Everyone should read the following, it’s a class action lawsuit filed in Washington State.Just one of many lawsuits filed arcoss the US…………….http://www.courthousenews.com/2010/11/17/Internet.pdf

  5. By Brent on Feb 2, 2015 | Reply

    They are the worst company I have ever dealt with! At the peak of my busy season, an outage lasting over 3 weeks!, also slower than dial up. I cant go into all that has happend since then but I am looking for anyone else.

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