Comments on: Bad Clear experience in Austin, TX – User Submission by Kevin S.

By: jeff

jeff — Mon, 08 Aug 2011 00:03:41 +0000

Clear can suck my hairy beanbag they commited fraud on me by charging a card i didnt give them the number to

By: Randy Walker

Randy Walker — Fri, 15 Jul 2011 19:20:21 +0000

I tried Clear for three months and did not get the speed that I was looking for. I was warned about this by the sales person before I started the service, but I wanted to try. In the end, I wasn’t sastifyied with the cost for the service I was recieving. I called to cancel and learned that even though I had not been using the service, I would be billed about 110 dollars for canceling the service. I explained that I had paid for three months of service, plus the equipment and that should be enough payment. Clear said no, I would have to pay for cancelling the service “early”. The Clear rep said no, per terms, I would be charge another 110 dollars. I do not recommend this service both because of the quality of the product speed inconsistancy and dropped signals plus the poor customer service. Do not even try Clear’s product, it is a bad news company. Even if it worked ok, the poor customer service and other poor business practices will greatly hurt the company longterm.

By: Vince in Austin

Vince in Austin — Thu, 14 Jul 2011 04:01:34 +0000

This is my 4th attempt for tech help tonite alone. I have been hung up on or cutoff twice. the third time I was told the tech supervisor said he would call me in 10 minutes to see if my service had improved.It did improve up to 1 mb ! whoo hoo! but he failed to call me back (it’s been 55 minutes) I have just been billed again today for service I do not get. I consistently receive downloads speeds of .50 mb, thats right 1/2mb! I have had to go to tech over this same issue since I have been with clear (2 years) and yet it continues to happen. Terrible tech support, terrible service yet clear continues to bill me as if they were delivering the service promised. I am sick of this happening and getting the runaround from clear.I have had it with clear .

By: chad

chad — Fri, 24 Sep 2010 16:34:19 +0000

I was a Clear subscriber for both mobile and home since they soft launched in Austin. At that time the home service was great; I was seeing download speeds of 12 megabit. The mobile service was always too spotty, so I ended up canceling that about a month into it while keeping their home service active.

They gave me price break on the home service, obviously afraid that I would cancel that too, so the result was $35/month for unlimited home. Price was great and speeds were good.

All had been well up two weeks ago when we purchased 2 Roku boxes to stream Netflix in the house. We’ve noticed that our “prime time” evening download speeds have been consistently capped @ 256k until about 10pm; then the full bandwidth returns to normal.

I called Clear this morning and the rep suggested it may be a “tower issue”; though she didn’t deny that Clear practices bandwidth throttling when I asked if that was what we were experiencing. Her response to that question was vague.

Meh. $35 for 12mb is a great deal, but when the terms change into $35 for 256k, then the deal has really soured. I called Time Warner and was offered either 7mb @ $29.99 or 15mb @ 39.99 for a year. I’ve used TW for 10 years and have never had as many issues as the last two weeks with Clear.

But yeah, Clear was great when we were the only kids in the sandbox; it’s become a little too crowded for our needs now. I just hope my neighbors didn’t sign up under Clear’s 2 year contract terms… Ouch.