14 days pass and now the modem constantly drops offline, . . .I call again and still no real help, eventually, after 2 days of suffering and resetting and renewing/releasing, it dramatically came back on on its on. 14 more days, and I was back to drop outs for another whole day. Today is officially, 1 month and 7 days and guess what? I can’t keep a steady speed. I can get online, but really slow, for 3 days now, I have struggled with youtube and facebook uploads, assuming that I had saved too much to browser and that I may have bogged it down, I delete practically everything, clear cache, system restore, disk cleanup and defragment. After several resets and frustration, I decided to a ping test via Command Prompt and go to http://www.speedtest.net to follow up. Discovering that my uploads/downloads or a complete joke, I call them to get assistance.

That was a joke too. At first the girl agreed that I had speed issues, then she kept putting me on hold, saying that she was checking the area, then she came back and after I quoted her the same sorry tests (she kept making me test it, like it was going to suddenly stabilize on its on), she decided that the same numbers that I was quoting out were good!! How crazy was that! She’s telling me that the nearest tower is only so far away and that the readings on the modem were perfect! I laughed and said that you had me remove the ethernet cord and they were perfect then too, what does that mean? Just because my modem can detect a tower, doesn’t confirm how fast it’s receiving that signal, just that the connection is stable which isn’t good enough. I demanded a supervisor, the sup didn’t understand either, and for some crazy reason, nobody sounded American. Not that that bothered me, but since they neither had a reasonable answer, I had to question their expertise. I requested a new modem, that’s when dude went ape on me and said he needed to transfer me.

I get transfered back to the states for real support, the Speed Dept. Dude determines that for the last 20 hours, the tower was being bombarded with waaaaay too many users and his direct advice to me was to cancel! Wow, I’m thinking, even their own people don’t believe in the service! Dude was like, they need a bigger tower and that I shouldn’t count on them doing this correction any time soon. He also stated that I had a cap of 20Gs a month and that I was already at 11. I kind of lost it and said that I didn’t know that there was a limit, he was like there isn’t, but to expect the speed to go slower at someone point at the end of the month or depending how soon I use up my allotted amount!

This is crazy! I beg you, read this review and take heed. This is a contract deal and you have to convince them to cancel your service WITHOUT a termination fee. Lucky for them, it’s over 30 days, so I have a lot of convincing to do, . . . .