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I work for Clear – Anonymous Clear/Clearwire Employee Submission

January 22nd, 2010 | by Tim |

I received this submission from a Clear/Clearwire Employee. To protect his job, I have made this post anonymous on his behalf

-Tim

Hello all
I work for this company and the service sucks,
Just the other day I sold 2 voice lines to a business, I schedule time to install the lines for the customer
And when I got there, to the customers site I set up the customer and the service worked fine. After 10 minutes it went down
And never came back up, I called customer care and got an answer machine telling me to call back later.
So I waited and called back 20 minutes later same outcome.

I told the customer, to stay with AT&T because I will not let clear ruin your business
I my get fired for this but my integrity is more important.

  1. 7 Responses to “I work for Clear – Anonymous Clear/Clearwire Employee Submission”

  2. By Jansi on Feb 18, 2010 | Reply

    hey i used to work for clear/clearwire…and let me tell u how bad I felt everyday LYING to innocent people! Honestly, we were told to LIE to customers-lying about tower failures (when it was only their service that sucked), lying about PRE auth holds ( when really clear jus wants your money), lying about speeds (when its slower than it says it is) Lying about price plans (when you are paying more than whats told) All of these lies because clear sales rep lie to customers and we have to cover for them. Honestly, i can say that if you are not happy with clear CANCEL YOUR SERVICE!!! Yes they will lie to you and try to keep you as customers, but its not worth it. RETENTION will tell you that they can offer you “special” offers, when really those offers are avaialble 365 days a year!!!!!! Im so glad I dont work for that company anymore, and their products suck!! so if you have clear/clearwire…or know someone who does, please do the right thing. Or else, you will be locked into a contract and will suffer!

  3. By wonder woman on Feb 19, 2010 | Reply

    They have fired so many good people just because. Its a shame that they can do this to people lives. Its not ok to treat people like this.

  4. By rae on Apr 11, 2010 | Reply

    F**K WILLIAM MORROW, CEO OF CLEARWIRE!!!!! wow, as a washington resident i am so ashamed that this slimey company is from Kirkland, WA. im tempted to go there tomorrow and post flyers stating what dirtbags they are across the street.

  5. By Murray Strauss on Apr 21, 2010 | Reply

    I was just terminated by CW as market manager. Boy oh boy do I know stuff…But due to confidentiality I can’t reveal it..of course unless I’m required to in court.

  6. By Murray Strauss on Apr 28, 2010 | Reply

    The story behind CW is like Jack Nicholson’s rant in the movie A Few Good Men:

    You want the truth, you want the truth…you can’t handle the truth. In my case sr. management blows smoke and frankly couldn’t accept the truth.

    Call me as a witness.

  7. By Gregg on May 2, 2010 | Reply

    OK….you’ve convinced me to blow off their sales recruitment seminar tomorrow.

    They sound REALLY scary.

  8. By guess who on Jun 9, 2010 | Reply

    I went for an interview today. I asked if they had any backup for people who worked there. It seems they would not train you very much. About 3 to 5 days on the phone. They wanted a peson with a Network + Certificate. But they would not want to train you for the trouble shooting problems with the system.I asked if you had a problem that you could not answer is there any manaul to refere to regarding the system? If a lot of problems regarding on issure, no there is not channel to send it to.There is not much training regarding their operations. They ecpect to know everything when yo walk in the place of work. Did Sprit buy into the company? The BBB gave the company C-. When I was asked a question why is there a slow down speed you should know why it is. But if the system is slow to begain with and you have a bless OS ther is not much else to work with.After 9PM it really slows down to a craw. I should gave the customer a song and dance when the system is not woring.

    IT proves to me they are not much on training people.You may the tools and know how but they shouls give the infomatin on problems and how to solve them. Not to tell you you do not under stand what we are asking you during the interview and he knows there is no training at the company for new hires. it was an experience that day!!!!!!!!

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