My Experience – User Submission
January 16th, 2010 | by Admin |I guess my experience is just a typical clearwire customer experience. The modem constantly shows 4-5 signal bars and I think there’s nothing wrong with reception. However, connection is dropped every couple minutes which render the “broadband serivce” useless and unusable!!! I need to get through a couple of dropped connections in order to complete a simple Amazon purchase (is this ridiculous? or is this I should have expected before signing up?). Each time I need to copy all the things that I typed before getting to the next page in the fear that the connection may be dropped and I’ll need to retype everything. I’m deeply frustrated by the service. Even back in the good old 56k modem days you were not treated like this. 3G/4G/WiMax? How does it matter if the connection just does not “stick”? Chatted with customer support online, and our conversation was dropped TWICE before they had a chance to ask me to reposition my modem and reboot everything. The result? You can guess. Asked whether there is a service level agreement, yes, there is one but it only covers connection speed. Not dropped connections.
I’ve been having the connection problem since last August and they can’t really help which leave me out in the cold. I really hope there’s a way out without being penalized.
One Response to “My Experience – User Submission”
By Betsy on Jan 18, 2010 | Reply
I had problems before the switch to 4G, but nothing like I’ve experienced since the switch. First it seemed that it was mostly when it was stormy outside. Then I realized that it was during any high traffic time of day. Plenty of lights on the modem. Then when I start to load a web page it starts blinking. Useless. Happens maybe 10 times an hour. I’ve just signed up for Comcast. Goodbye Clearwire.