Clearwire Sucks!!!! – User Submission by LeAnn B.

11/12/09-man with badge claiming to be employee of clear came to my home in attempts to sell clearwire/clear service. I refused but he returned 11/14/09. stated this was the last day I would be able to purchase, again seriously high pressure. He showed 1-2 lights on the modem and promised to return the 2nd of December with new equipment when upgrade to system occured. (never returned). I paid for clear and previous service for 1 week, man refused to provide receipt for payment or equpiment I called clear and was told 11/14 was the cut off date to sell old equpiment (seperate BBB complaint will be issued for sales rep). Clear delivered upgraded equipment but signal was still 1 and rarely 2 lights. I called from payphones or borrowed cell everyday, several times a day because of no phone or internet service. Minimum hour spent on phone each time, reps asking me to move modem throughout home for signal. Truck roll was ordered for repairs and man came to home and moved modem around home for an hour. Placed modem 3/4 up wall in room for temporary signal. Signal available for one hour before lost. I repeatedly called clear to ask for help. One employee stated that because I had already had a truck out, there was nothing else they could do, but stated I was in the contract and refused to release me. Called and spoke to “Tuan” and more instruction on moving modem throughout home. Called 1/1 after no service for entire holiday and was offered a 10 dollar credit and another truck roll ordered. Told I may not cancel contract. Between 1/1 and 1/6 documented daily connectivity, no connection 90% of the time and 1 light and chasing lights the rest. 1/1 spoke to Jesse Greene. He was the first to tell me I was not in a service area. I asked why I was sold service and he stated I should not have been. I told him NO ONE in the previous 2 months of service calls told me I was in a no service area, yet they continued to make me walk through the house, sometimes having me hold modem outside. Jesse documented the call and ordered a truck roll, stated I cannot get out of contract without. Truck arrived 1/6, tech admitted I was not in a service area and authorized contract cancelation. 1/6-1/13, repreated attempts to cancel contract and stop auto deduction from my acct. Company refuses. Stated 1st I have to return equipment to have service stopped. I asked where the shop was and I would return, they said there was not shop. They stated I had to mail it and they would send a shipping label. from 1/1-1/13 no label received and charges still occuring although I have been using another company since cancellation on the 6th. Company states the corporate has no phone for me to call them and no email so i cannot contact them. I called 1/12 request refund, personell couldnt help and call terminated (after terminal hold). Spoke to Jesse and stated I want full refund on money paid for service I did not recieve, approx 200 dollars. (exact amount will need to be confirmed through corporate office.) Company misrepresented stating I would get service yet I was not in a service area and could not get connection more than 1 bar for 5 minutes at a time. Most days no connection at all. Company stated they would charge until equipment return but refuses to arrange return. Company automatically withdrew money from my account knowing I could not receive service and refused to remove me from contract.

update… as of today.,1/13/10…. no shipping label received for me to return equipment. Still charged. I have stopped using the service and replaced my provider as of a week ago.

This SUCKS!!!!!!
Anyone know an attorney?
LeAnn B.
University place, Washington