Disasterous Experience with ClearWire – User Submission by Richard L.

I had a disastrous experience with Clear, in fact you will probably not believe my story.

A salesman from Clear called me at home and asked if he could visit me to present his product. I agreed, so he came and gave his spiel. He offered 10 times the speed of my Verizon broadband, with lower cost. It sounded too good to be true, so I agreed to a 7 day trial period. I picked up the gear at the Clear office and met with the salesman (Brandon Niceguy) and his boss (Mike Greenjerk).

I performed extensive speed testing and found the performance to be erratic and slow. So I returned the equipment after 4 days. Not wanting to lose the sale, the salesman (Mr. Niceguy) asked me to do more testing and not worry about the 7 day time limit. I agreed.

Then, after 10 days I saw no improvement in the performance, so I returned the equipment again. But Mr. Greenjerk informed me that Mr. Niceguy no longer worked there. I did not have my agreement with Brandon in writing, so Mr. Greenjerk informed me that I was responsible for an early termination fee of $610 ($350 early termination fee, $110 restocking fee, and $150 usage fee).

What REALLY bugged me was the fact that Mr. Greenjerk seemed to enjoy socking it to me.

I told him I was beginning to smell a sleaze factor.

I then called customer support to dispute the unwarranted charges, and they kept me on the phone for 90 minutes (no exaggeration here). They agreed to forgive the $350, and they said they would “compromise” by reducing the restocking fee to $55.

I wrote a letter to Clear and eventually got all fees rescinded.

Later, Clear invited me to a focus group comprised of 10 people who had returned their equipment. These people were unanimous in claiming that the Clear gear failed to perform as claimed. They asked for my recommendation, so I told them to ask “What would Apple do?”. Clear is clearly the “contra-Apple” prototype.

Later, I saw an employment ad for Clear salesmen, an guess who you should send your resume to? You got it, send it to Mr. Greenjerk. So Clear will be breeding dozens of new Greenjerks.

On the positive side, Clear paid me $150 for my two cent opinion, so I ultimately came out ahead by $149.98.

I told you that you wouldn’t believe me.

P.S. I thought the above was the end of my experience with Clear, but today I got a call from a lady who said “I am your new Clear representative, I would like to discuss your new service”. I replied, “I returned my equipment after an unpleasant experience”, after which she said curtly “Have a nice holiday” and then abruptly hung up. It looks like Mr. Greenjerk’s training is taking affect.