Comments on: ClearwireClear and they both SUCK! With a Capital S – User Submission by Robert S. http://clearwiresucks.com/blog/2009/12/21/clearwireclear-and-they-both-suck-with-a-capital-s-user-submission-by-robert-s/ Fri, 10 Feb 2012 23:28:10 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Sara http://clearwiresucks.com/blog/2009/12/21/clearwireclear-and-they-both-suck-with-a-capital-s-user-submission-by-robert-s/comment-page-1/#comment-19998 Sara Mon, 15 Mar 2010 16:00:44 +0000 http://clearwiresucks.com/blog/?p=734#comment-19998 Clear Corporate Offices 5220 Industrial Blvd Milton, FL 32583-8717 RE: Ending Contract Clear, I have been a customer for several years in Greensboro NC. I have the Internet, wireless router, and phone service with Clear. Aside from occasional disrupts in Internet and phone services, I would say that the services was good. However, I recently I moved to Charlotte, NC. My move in date was February 13, 2010. Ever since that date, I have not been able to get wireless or phone service. My mother runs a small business off the Internet and I as well run my own small business on the Internet. After many hours of waiting and talking to Clear technicians, we still do not have Internet or phone service. This letter is to end my contract with Clear. I am paying for service that I am not able to get. Not only can I not get service, but me and my mother who lives with me has lost money due to the inability to get on the Internet. The final conversation with a Clear Technician was March 10, 2010. We had received a new router in the mail and the technician talked my mother through the set up process. After several attempts of trouble shooting, the wireless Internet still did not work. The technician stated that my computer or anything that I may be doing does not indicate the reason why the internet does not work. Therefore, it is no fault of mine why the Internet or phone is not working. I have been put in emotional distress by the following: • Lack of Internet Services • Lack of Phone Services • Hours spent on the phone • Not being able to understand technician lingo • Denied on-site support by a real technician (not by phone) • Decreased monthly income due to lack of Internet services • A router being shipped to me but not showing up • Waiting for a second router to be shipped to me I am shipping all the Clear equipment that I have back to Clear. I would like to be refunded for February’s services since I was not able to use the Internet for most of the month. It is critical for my household to have dependable Internet services. I pay for a service so I expect service. The contract agreement is broken due to no service on Clear’s end. Thank you, Sara Holland Clear Corporate Offices
5220 Industrial Blvd
Milton, FL 32583-8717
RE: Ending Contract

Clear,
I have been a customer for several years in Greensboro NC. I have the Internet, wireless router, and phone service with Clear. Aside from occasional disrupts in Internet and phone services, I would say that the services was good. However, I recently I moved to Charlotte, NC. My move in date was February 13, 2010. Ever since that date, I have not been able to get wireless or phone service. My mother runs a small business off the Internet and I as well run my own small business on the Internet. After many hours of waiting and talking to Clear technicians, we still do not have Internet or phone service.
This letter is to end my contract with Clear. I am paying for service that I am not able to get. Not only can I not get service, but me and my mother who lives with me has lost money due to the inability to get on the Internet. The final conversation with a Clear Technician was March 10, 2010. We had received a new router in the mail and the technician talked my mother through the set up process. After several attempts of trouble shooting, the wireless Internet still did not work. The technician stated that my computer or anything that I may be doing does not indicate the reason why the internet does not work. Therefore, it is no fault of mine why the Internet or phone is not working.
I have been put in emotional distress by the following:
• Lack of Internet Services
• Lack of Phone Services
• Hours spent on the phone
• Not being able to understand technician lingo
• Denied on-site support by a real technician (not by phone)
• Decreased monthly income due to lack of Internet services
• A router being shipped to me but not showing up
• Waiting for a second router to be shipped to me

I am shipping all the Clear equipment that I have back to Clear. I would like to be refunded for February’s services since I was not able to use the Internet for most of the month.
It is critical for my household to have dependable Internet services. I pay for a service so I expect service. The contract agreement is broken due to no service on Clear’s end.

Thank you,
Sara Holland

]]> By: Terri D http://clearwiresucks.com/blog/2009/12/21/clearwireclear-and-they-both-suck-with-a-capital-s-user-submission-by-robert-s/comment-page-1/#comment-18583 Terri D Wed, 13 Jan 2010 18:16:32 +0000 http://clearwiresucks.com/blog/?p=734#comment-18583 CLEARWIRE SUCKS - I moved out of a (bad)service area to where there was no sevice at all and got my daughter to take over my (frustrating) contract to complete the contract period. Clearwire never would just give us an adddress for returning the equipment (about a year and a half now) and there is no place on their website for a siumple request. we did not have capability to print a label, nor did we ever receive one by email after several failed attempts. Of course we went to the stores and mall kiosks trying to get someome to take the equipment, but no one would - they continued to take money from my daughter's account until she finally closed it. Now their equipment sits in a closet and we let everyone we know how horrile the service and customer service is with CLEARWIRE. CLEARWIRE SUCKS – I moved out of a (bad)service area to where there was no sevice at all and got my daughter to take over my (frustrating) contract to complete the contract period. Clearwire never would just give us an adddress for returning the equipment (about a year and a half now) and there is no place on their website for a siumple request. we did not have capability to print a label, nor did we ever receive one by email after several failed attempts. Of course we went to the stores and mall kiosks trying to get someome to take the equipment, but no one would – they continued to take money from my daughter’s account until she finally closed it. Now their equipment sits in a closet and we let everyone we know how horrile the service and customer service is with CLEARWIRE.

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