Recent Customer Story – User Submission by Scott H.
November 30th, 2009 | by Tim |Hi. I became a clearwire customer almost a month ago and have had nothing but problems. The clearwire salesman talked me into getting a modem sent to me even though I was moving and wouldn’t need service until relocating to my new house. They said they would overnight the modem. It did not arrive until two days later, partially delaying my move. Then when I arrived at our new house, the service was down for two days. I had now been a customer for four days with no service and they had charged me already, though the salesperson had stated initially that I wouldn’t be charged for service until it actually started. Lie number one. It took a couple days and many relocations around the house to find a decent spot for service. Service fluctuates between 1 and 4 bars CONSTANTLY, though the modem remains inert. I had been told be sales and tech support that I should get a minimum of 2 megs download and up to 5-6 normally. I have done dozens of speedtests. The average download speed is about 0.6 megs. This is highly unacceptable as my income depends on downloads and uploads to work fast and for a consistent connection speed and service. This is NOT the case with clearwire. They have me under a “contract”, though I obviously never signed anything and their service is not even remotely what they promised. I also use Roku for streaming netflix and this doesn’t work at all. I have spent hours with their tech support team on the phone wasting time when the truth is their service is simply terrible. Often times the internet doesn’t work or is slower than dial up circa 1997. I will be calling them tomorrow to cancel but I am worried they are going to try and charge me an early termination fee. I am upset that I have given them my information and if I don’t pay them they will likely attack my credit. This is it. I will NEVER get under a phony “contract” again nor will I give my social out anymore to these scam artists. I wish this were the exception, but in America it is the rule. I will be happy to sign anything, make a statement or join any efforts to stop these kinds of corporations.
Thanks…..Scott H.
2 Responses to “Recent Customer Story – User Submission by Scott H.”
By C on Dec 2, 2009 | Reply
email me at back2front@me.com, I work for Clearwire, and wont say my name, but I will re-imburst your account
I read this site all the time, and read all the BS service that customers get, it pisses me off, sorry for been blunt, but FUCK someone at clear has to make a customer happy, even if they are not going to be a customer anymore
anytime I hear a customer uses our internet for their main source of income, I advise them top cancel, and go with someone better like comcast or roadrunner
anywhose like I said, if your account is still messed, email me, I will look into it, and hook you up with a discount on cancellation, or see if we can just wave it all
By Rachel newell on Jan 7, 2010 | Reply
I have only been using clearwire for the past month I completely HATE IT!! It’s unbelievable how SLOW the speed is on this service. It seems that it needs to be retested on coverage area. I also have notice how slow my computer is working on anything I guess if you have nothing to really look at or see then this speed would he just fine but that’s not me . I’m way to busy to be sitting around waiting for a page to be displayed so take this advice don’t get clearwire because the few days early because you have no service man required you can save time by just calling your local internet company and just wait for the next sales man