Clear – User Submission by Karly L.
November 23rd, 2009 | by Tim |My husband and I signed up for ClearWire in August (wish we had seen your site before then!) and have had less-than-satisfactory service since then. Though it was never great, the service was at least bearable until they switched over to CLEAR, their new name and new “image”.
As soon as we received the CLEAR modem in the mail, we have had virtually no internet, which his horrible because I am currently finishing my degree online. My husband spent over three hours on the phone with various representatives in one night trying to fix the problem. All that we were told was, “Yes, you have a problem.” We were then “disconnected” with no results. It has been weeks now with almost no connection and no one has tried to help.
We also were told that we had a “locked-in” rate for ClearWire’s services. I just checked the charges on our credit card for this month and CLEAR decided to tack on an extra $6. Who knows how much they intend to charge next month.
We will be doing everything possible to cancel their service without a fee today. We have already lost money with them, considering the fact that the useless modem was $100.