My Clearwire Venting… User Submission by Courtney H.
October 30th, 2009 | by Admin |Essentially, clearwire is a good idea, at least that’s how it was pitched to me. I thought it would be nice to pay less and take my connection wherever I pleased without having it installed etc.
Boy was I ever wrong… I have now endured the stress of having a more than awful connection with clearwire for almost 8 months! I’m so irritated with them, that I refuse to capitalize their company’s name!
I was told that the connection would work in my area and a tower was located across the street *somewhere. I installed the modem device upon it arriving and got a reading of 1 to 2 lights. I have now called clearwire and spoken to several reps across the country. I’d say I’ve spoken with every department except for the line that’s supposed to handle my cancellation of clearwire.
I in fact on several accounts have waited on that particular line with hopes of canceling for over two hours… I was told the wait would be 1-2 minutes. I eventually have to hang up, or I get disconnected because they close.
Every representative has been friendly, but rather ignorant about the product, in fact I found out that most of their office locations don’t even use clearwire themselves! I spoke to one of their technical reps and he checked the speed of my internet via an internet speed website and said that 1 to 2 bars was what I was paying for. I don’t recall that in clearwire’s small print contract, unless it was worded in lawyer code. And even when the modem indicates three lights, that doesn’t mean it’s running at that said speed. I can’t stream videos, which sadly irks me, and to top it all off I’m a writer for an online magazine and am constantly being booted off and forced to start over due to a slow connection.
I am so fed up, that I’ve now contacted a lawyer to help me sort through the mess. I want to get out of the contract free of payments, since I feel betrayed by their sales rep who claimed I would receive a fast connection due to my location. I am also sick of talking to people who tell me to turn off the modem and move is slightly to the right… slightly to the left, face it ever so gently to the East and restart my computer. One rep even tried to pin the blame on my computer, which is a brand new mac that has never had issues before. I really could go on…
Sincerely,
Courtney
Seattle, WA