Are you kidding me? – User Submission by Linda K.
October 28th, 2009 | by Admin |In 2007 I signed on with Clearwire in Eugene, Or. I had zero problems. At the time, I knew I would be moving to Portland, Or., and was reassured that Portland was very well covered. August of 2009 I moved to SW Portland. I set up my modem and received no signal, so called August 20, and was told that I service in my area would not be “up” for two more weeks and a credit for a month’s service would be credited, (it was) and that I would also need a new modem for “Clear” service and would need to convert my account. Two weeks later I called, spent nearly an hour on the phone, with “Bobby”, or should I say on hold most of that time, and was assured I did have service and a new modem would be sent out the following day and my account would be converted. No modem arrived, so I called again, spoke with Crystal, who said that the other employee just didn’t follow through, a new modem will now be sent and that my account still wasn’t converted, so I had to call in the morning to have that done as no one was in that department. I must have a enormous amount of notation on my account as everyone I spoke to seemed to read for lengths of time. I called, spoke to a nice young man, Anthony, who finally after 45 minutes of “will you please hold?”, I asked him point blank, “Do I or do I not have coverage?” He said, “I can’t sugarcoat it, no, you don’t have service.” I then said, “Then do we have anything to talk about?” He kept me on hold for quite some time to get accounts “services” (not) on the line to end my service agreement. It took quite some time to get that done too! And, might I say, that Freida, in accounts services, was not what I would call nice, but then, if I had people pissed off at me all day, I’m not sure I could be either. I sent my modem back, called Comcast who came out right away, set up my service.
It seems that, like me, everyone else was almost willing to pay them to get out of our lives!
Not sure if I’ll get billed again or not. Apparently, it’s not like you can stop payment on a electronic withdrawal, you actually have to close your account , to stop it. We’ll see.
One Response to “Are you kidding me? – User Submission by Linda K.”
By Jasmine on Nov 3, 2009 | Reply
I do not accept the response.
1. Clearwire had my correct SSN when I opened my account (I am centain about it because on my credit bureau,Clearwire ran my credit. Without my correct SSN, Clearwire couldn’t run my credit. I have proof of it and I have a copy of my credit report from equifax credit bureau.
2. It doesn’t not a matter where was the documents faxed to. Your employee should not promise something she could not able to deliver especially she was dealing with an unhappy client due to Clearwire’s error or scam.
3. It is Clearwire fault that they made up they have my wrong SSN (as I said Clearwire able to run my credit when they opened my internet account). I do not have a fax machine at home and I lost my job in July. They made me pay for the service that I do not want. I think the whole wrong SSN on system is a scam.
4. Clearwire sent the return label email to the clearwire email account which I have never set up and per our phone coversation, I called and asked them to send it to my personal email and they never send one with the return label to my personal email. They only sent an email to my personal email address regards the change of status of my clearwire account only. I was tired to call and I had waste more than 3 hours on the phone with them on the same day. I have to paid for UPS tracking mail for $18 dollars to ensure I had a record they recieved my device!!!
5. I had a missed call record from the 1-800 number and I assumed it was from Clearwire. They did not leave any message at all. That again shows unprofessionism. I works for retial financial service. I never have experient as a business if a person couldn’t able to reach the client, they should always leave a message.
6. I have no contract with clearwire.
7. I never used so much time and effort to complaint a businese in my life. They made me cried on the phone twice and I hope better business bureau understand that it really takes so much to get me to this level. That is the main reason I do not accept this respond because I want the public know what kind of business Clearwire is and hopefully no more victims after me.
8. I cannot belive people even made a webpage called http://WWW.CLEARWIRESUCKS.COM and I review so many complaints against Clearwire. There also have couple complaint said Clearwire did not cancel their service after they sent their device back to Clearwire after 2 months. Therefore, I send mine throw UPS with tracking to make sure they cancel my service. I guess because I complaint to bbb and consumer protection organized. Therefore, Clearwire cancel my service.
9. They should recieved an attoney letter from the consumer protection devision brings lawsuits in the name of the State of Washington.
10. I want my UPS shipping fee $18 back(I never recieve the return label and they acknowledge I do not have any access of the Clearwire email account) and 2 months service fee back. I have the proof of Clearwire ran my credit and have no idea why Clerawire had my wrong SSN when I wish to cancel my service. It does really look like a scam to me.
Again, I really appreciate better business bureau handle it so well!! Thank you so much. Without BBB and consumer protection org, bad businesses can do whatever they want.
-Jasmine