Well you never get the speed they say out of 2mb i am supposed to get , i really get dial up speeds and about 35kbs on downloads. There is no customer service and it wont support magic fack wich is the main reason i got the piece of junk.They are supposed to be tied in with skype but it wont work either. Dont even try to download anything bigger than about 25 mb or you will probably loose your connection before you are finished downloading it.I have moved my modem everywhere in the house and 150 feet outside in every direction and angle and nothing helps , this situation really sucks. If there is a class action lawduit against them , i want in on it!!!!!!