My experience with Clearwire – User Submission by Jack B.

Could be the worst customer service experience I’ve ever had. Don’t sign up! They’re not into it for the long haul. When I hooked up in September of 2007, I knew there was an early cancellation fee, but I was tired of Comcast’s crap.

I was very dissappointed in Clearwire. It’s slow, you can’t stream, and music downloads became out of the question. AND I was paying the same as I was with cable. The ironic part is that I literally kept my cable for the two years, because Clearwire is horribly slow. About 8 months into it, Clearwire offered to make me a part of their beta program(which later became Clear). They sent me a new modem. So I had two of their modems. About three months ago, I started receiving phone messages twice a day from Clearwire informing me that my service could be interrupted if I didn’t switch over to Clear. They were all from someone named Lena. I finally returned the call, and she told me that she was sending me a new modem, so that I could enjoy their upgraded faster service. Great!! Maybe things would get better. Wrong. Still crappy speed, and now I have three modems. And guess what? Lena called the day after she sent the third modem to inform me that I already had the modem, courtesy of their beta testing. I never took the third modem out of the box.

Mercifully, my contract came to an end. But wait. When I called to cancel, Jared told me I needed to speak with Lena. She wasn’t in because it was her day off. I finally got hold of her, and she wanted me to return the first and third modems. I asked her if I could cancel my service and return all three modems. The answer was no. She couldn’t cancel my service, and the offices were closed for the day. I thanked her and hung up.

I called the next day and cancelled my service with Steven and Sydney. Steven generated three UPS return labels. I was responsible for packaging the modems, labeling them and getting them to UPS. I got the first one two miles from my house. Why couldn’t I just drop them off? You can with cable equipment. “Sorry” was the response.

As I was going through some bills two a week ago, I came upon a charge for another month of Clear, past the two years. I called, and was told that when the modems were received, then they would look at them, and credit something back.
I told her they hadn’t been used for a couple of weeks before my contract was actually up. Apparently, that’s what they’re testing the modems for. Angie told me that they have no way of knowing if your modem is in use. Cable does.
She then rudely informed me that the terms were on their website. Help me. I’m computer literate, but I can’t find the terms on their site. You can’t even e-mail them from their site. What’s up with that? I didn’t even ask for all those modems. At least with cable I get speed.

That’s pretty much the best I can say about cable. But they make Clear look like pure putzes.

Jack B
Bellingham Washington